On Tue, 30 Jan 2001, Alan Lee wrote:
> You know why it was out? If you dont know why something like this is out, I
> dont think you have any reason to scream and yell about it. A few major
> bits of their equipment was fried, in a storm in VICT.
Bullshit. You've got MORE reason to scream, not less.
You're paying Telstra for a service. If this service is not provided as
stipulated in your contract {and yes, that *is* what exists between the
subscriber and Telstra, regardless how few people know it}, you're
entitled to complain. If the non provbision of service is cronic, you're
entitled to demand repatriation.
So a few pieces of gear was fried in Victoria. This brings up the
immediate questions
1) Why wasn't this equiptment protected? I *know* that telephone exchanges
are adequately lightning protected.
2) Why wasn't redundant/hot swappable equiptment available for immediate
replacement is this "fried" gear is so vital to network performance
And no, I don't work for Telstra either - but I certainly did, once upon a
time, and not so long ago. The service levels suck. That's all there is to
it.
DaZZa
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