I have 2 customers with the same
issue. Both are the Outdoor units. Both use less then 50 feet of
cable, so weird power is NOT the problem, unless there are flaky power units
that came with the system. Also, leaky connections can be ruled out
because both of mine did it a day after the install. Plus it’s been
raining every other day and it seems to work after a reset, rain or shine.
They would reset the radio and all is well . . . until the next cycle. It
seems to drop after the Ethernet has not been in use for a while. If they
are using it, it seems to stay up fine.
I may test with an Outdoor unit I have on
hand, that came in the same batch. I might be able to see some patterns.
My indoor units work like a charm. I
have 3 outdoor units running and the rest are all indoor units connected to
external antennas.
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Wong
Sent: Thursday, June
12, 2003 8:10 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges]
trouble with units.
Our development is doing
research and request us to gather more information. How often does this
happened? Are you able to log the Data continuously under Statistics until
the problem happen again. We need to see the log.
Is the power source clean
and stable?
Have you tried with the
18V power supply instead of the supplied one for cable run above 100feet?
Is the Ethernet cable
tested good, connector, crimp, water leakage...
Also, do you have the
picture to show how the unit being mounted or placed?
For reassociation, the
airBridge will retry everytimes and if the signal is strong enough, it will
connect.
Alex
sB Tech Support
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of phantam
Sent: Friday, June 13, 2003 5:44
AM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges]
trouble with units.
Guys the APPO's never freeze I have like 10 of them
deployed both appo and appoints and and none have ever frozen or needed to be
cycled (however I did it once to see if it was the radio or interference
causing problems ... it was interference) but the AB's seem to love freezing at
just the wrong time and I know its pissing off my customers, because eour
competitors 5ghz system has the same problem (also no watchdog) but that's why
they switched to me to not have to deal with that problem and look I have it
too :( I really need this fixed, also im not sure if it's the same thing but
prolongued periods of inactivity also causes the AB to freeze well perhaps its
not freezing maybe its just disassociating and forgetting to reassociate. Can
we get a reading of how often it tries to associate for how long and under what
conditions and also a watchdog reboot to fix units that just don't seem to want
to associate after 5 minutes I DON'T CARE IF the client sees the internet link
flash every 2 minutes if it resets and brings the link back up they will be
happy and besides its only gonna be doing it if the systems down anyway. Also
that fix for the remote ESSID change that doesn't work resorting back to old
one.
Thank you
PLEASE ALEX OR SEENI OR VASU we really need atleast
these features implemented ASAP our customers depend on it.
Chris
-----Original Message-----
From: Jerry Carter [mailto:[EMAIL PROTECTED]]
Sent: Thursday, June 12, 2003 12:24
PM
To: [EMAIL PROTECTED]
Alex did the development team like this idea?
Jerry
----- Original Message -----
From: "Alex Wong"
<[EMAIL PROTECTED]>
To:
<[EMAIL PROTECTED]>
Sent: Tuesday, June 10, 2003 5:16
PM
Subject: RE: [smartBridges] trouble
with units.
> OK, after so many votes I will put your
suggestion to the development
> team for consideration. Thanks
for the suggestion.
>
> Alex
> sB Tech Support
>
>
>
>
> -----Original Message-----
> From:
[EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> Sent: Wednesday, June 11, 2003
6:08 AM
> To: '[EMAIL PROTECTED]'
> Subject: Re: [smartBridges]
trouble with units.
>
>
> I have 2 units down right now
that have been up for weeks and I know a
> simple reboot will bring it
back online. Have it in the firmware where
> it will reboot 3 times thats
it. If it doesnt come back after 3 times
> you know there is a bigger
problem than just a lockup. If it is a real
> hard thing to do then I can
understand it. But if it's not that big of a
> deal to put this option in
there and make it optional then it would be a
> great solution for some of
these mystery problems.
>
> Please consider adding this
option.
> Jerry
>
> It just looks better for it to
fix itself than to have to call the
> user(or then call me) so that
I can tell them to power cycle the unit.
>
>
> ----- Original Message -----
> From: "Alex Wong"
<[EMAIL PROTECTED]>
> To:
<[EMAIL PROTECTED]>
> Sent: Tuesday, June 10, 2003
4:16 PM
> Subject: RE: [smartBridges]
trouble with units.
>
>
> > But if there is no
signal, the unit keep rebooting??? So it is not
> > that simple as what we
want it to be. We have to find the roof cause
> > of the problem and tackle
it. It is only a small percent having such
> > issue and the possibility
is either bad power supply or flash
> > corruption.
> >
> > Another area is to look
at environment and the installation proper
> > especially for outdoor
units. Pls see our Ideal Installation Guide.
> > http://www.smartbridges.com/new/support/ideal_install.php
> >
> > Alex
> > sB Tech Support
> >
> >
> >
> >
> > -----Original
Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> > Sent: Wednesday, June 11,
2003 4:42 AM
> > To:
'[EMAIL PROTECTED]'
> > Subject: Re:
[smartBridges] trouble with units.
> >
> >
> > I see the same problems.
Thats why I suggested they add in the
> > firmware that the radio
reboot itself after it locks or looses signal
> > over 5 min. I know it
would help in my situation. Usually a simple
> > reboot fixes everything.
> >
> > Jerry
> > ----- Original Message
-----
> > From: "George M.
Walden" <[EMAIL PROTECTED]>
> > To:
<[EMAIL PROTECTED]>
> > Sent: Tuesday, June 10,
2003 3:14 PM
> > Subject: Re:
[smartBridges] trouble with units.
> >
> >
> > >
> > > Ditto, on the
Ethernet issue w/ sB2100. We have had 3 customers
> > > that
> > needed
> > > replaced (as of now)
3 times each (total of 9 units).....all flaky
> > > units were from the
last shipment. Or, should I say, from the first
>
> > > batch of units that
made it to the USA from sB's new contract OEM.
> > >
> > > -George M. Walden
> > >
> > >
> > > on 6/10/03 1:19 PM,
Scott Damron at [EMAIL PROTECTED] wrote:
> > >
> > > > Yes,
> > > > My last one
would not see the AP and the ethernet and wireless
> > > > lights would go
out when you did a search for wireless networks.
> > > > It
> >
> > > > would see the
network when you rebooted, but when you tried to
> > > > assoc. it, it
would again loose both lights and freeze. Luckily,
> > > > we
> >
> > > > purchased them
from electro comm and they RMA'd them without
> > > > trouble.
> > > >
> > > > Scott
> > > >
> > > > -----Original
Message-----
> > > > From:
[EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED]]
On Behalf Of David Blood
> > > > Sent: Tuesday, June
10, 2003 10:52 AM
> > > > To:
[EMAIL PROTECTED] org
> > > > Subject: RE:
[smartBridges] trouble with units.
> > > >
> > > >
> > > > With my last
shipment of sb2100 I am having terrible issues. I
> > > > don't
> >
> > > > believe that it
is the configuration as I have set up many of
> > > > these and have
not had these problems in the past.
> > > >
> > > > Issues.
> > > >
> > > > Ethernet port
is flaky. Sometimes it works and sometime it
> > > > doesn't.
> >
> > > > No distance is
not an issue on the ethernet cable. All case less
> > > > than 50 ft and
in one case less than 5 ft. It seems to happen when
>
> > > > I
> >
> > > > make any
configuration change. I can power cycle the unit to get
> > > > it
> >
> > > > to come back.
> > > >
> > > > When I try
to use site survey to list availabe APs I get nothing.
>
> > > > When it does
work then several aps show up.
> > > >
> > > > The air bridges
lose associations and then wil not reassociate
> > > > with out a
reboot.
> > > >
> > > >
> > > > Anyone else
having these issues with the latest shipments?
> > > >
> > > > Kind Regards,
> > > >
> > > > David
> > > >
> > > >
> > > >
> > > >
> > > > The PART-15.ORG
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