----- Original Message -----
Sent: Thursday, June 12, 2003 7:10
PM
Subject: RE: [smartBridges] trouble with
units.
Our
development is doing research and request us to gather more information. How
often does this happened? Are you able to log the Data continuously under
Statistics until the problem happen again. We need to see the
log.
Is
the power source clean and stable?
Have
you tried with the 18V power supply instead of the supplied one for cable run
above 100feet?
Is
the Ethernet cable tested good, connector, crimp, water
leakage...
Also, do you have the picture to show how the unit being mounted or
placed?
For
reassociation, the airBridge will retry everytimes and if the signal is strong
enough, it will connect.
Alex
sB Tech
Support
Guys the APPO's never freeze I have like 10 of them deployed
both appo and appoints and and none have ever frozen or needed to be cycled
(however I did it once to see if it was the radio or interference causing
problems ... it was interference) but the AB's seem to love freezing at just
the wrong time and I know its pissing off my customers, because eour
competitors 5ghz system has the same problem (also no watchdog) but that's
why they switched to me to not have to deal with that problem and look I
have it too :( I really need this fixed, also im not sure if it's the same
thing but prolongued periods of inactivity also causes the AB to freeze well
perhaps its not freezing maybe its just disassociating and forgetting to
reassociate. Can we get a reading of how often it tries to associate for how
long and under what conditions and also a watchdog reboot to fix units that
just don't seem to want to associate after 5 minutes I DON'T CARE IF the
client sees the internet link flash every 2 minutes if it resets and brings
the link back up they will be happy and besides its only gonna be doing it
if the systems down anyway. Also that fix for the remote ESSID change that
doesn't work resorting back to old one.
Thank you
PLEASE ALEX OR SEENI OR VASU we really need atleast these
features implemented ASAP our customers depend on it.
Chris
-----Original Message-----
From:
Jerry Carter [mailto:[EMAIL PROTECTED]]
Sent: Thursday, June 12, 2003 12:24 PM
To: [EMAIL PROTECTED]
Alex did the development team like this idea?
Jerry
----- Original Message -----
From:
"Alex Wong" <[EMAIL PROTECTED]>
To:
<[EMAIL PROTECTED]>
Sent: Tuesday, June
10, 2003 5:16 PM
Subject: RE: [smartBridges] trouble
with units.
> OK, after so many votes I will put your suggestion to
the development
> team for consideration. Thanks
for the suggestion.
>
> Alex
> sB Tech Support
>
>
>
>
>
-----Original Message-----
> From:
[EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> Sent: Wednesday, June
11, 2003 6:08 AM
> To:
'[EMAIL PROTECTED]'
> Subject: Re:
[smartBridges] trouble with units.
>
>
> I have 2 units down right
now that have been up for weeks and I know a
>
simple reboot will bring it back online. Have it in the firmware
where
> it will reboot 3 times thats it. If it
doesnt come back after 3 times
> you know there
is a bigger problem than just a lockup. If it is a real
> hard thing to do then I can understand it. But if it's not that
big of a
> deal to put this option in there and
make it optional then it would be a
> great
solution for some of these mystery problems.
>
> Please consider adding this
option.
> Jerry
>
> It just looks better for it to fix
itself than to have to call the
> user(or then
call me) so that I can tell them to power cycle the unit.
>
>
> -----
Original Message -----
> From: "Alex Wong"
<[EMAIL PROTECTED]>
> To:
<[EMAIL PROTECTED]>
> Sent: Tuesday,
June 10, 2003 4:16 PM
> Subject: RE:
[smartBridges] trouble with units.
>
>
> > But if there is no
signal, the unit keep rebooting??? So it is not
>
> that simple as what we want it to be. We have to find the roof
cause
> > of the problem and tackle it. It is
only a small percent having such
> > issue and
the possibility is either bad power supply or flash
> > corruption.
> >
> > Another area is to look at environment and the
installation proper
> > especially for outdoor
units. Pls see our Ideal Installation Guide.
>
> http://www.smartbridges.com/new/support/ideal_install.php
> >
> > Alex
> > sB Tech Support
>
>
> >
>
>
> >
> >
-----Original Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> > Sent: Wednesday,
June 11, 2003 4:42 AM
> > To:
'[EMAIL PROTECTED]'
> > Subject: Re:
[smartBridges] trouble with units.
> >
> >
> > I see the same
problems. Thats why I suggested they add in the
>
> firmware that the radio reboot itself after it locks or looses
signal
> > over 5 min. I know it would help in
my situation. Usually a simple
> > reboot
fixes everything.
> >
> > Jerry
> > ----- Original
Message -----
> > From: "George M. Walden"
<[EMAIL PROTECTED]>
> > To:
<[EMAIL PROTECTED]>
> > Sent:
Tuesday, June 10, 2003 3:14 PM
> > Subject:
Re: [smartBridges] trouble with units.
>
>
> >
> >
>
> > > Ditto, on the Ethernet issue w/
sB2100. We have had 3 customers
> > >
that
> > needed
>
> > replaced (as of now) 3 times each (total of 9 units).....all
flaky
> > > units were from the last
shipment. Or, should I say, from the first
>
> > > batch of units that made
it to the USA from sB's new contract OEM.
> >
>
> > > -George M. Walden
> > >
> >
>
> > > on 6/10/03 1:19 PM, Scott Damron
at [EMAIL PROTECTED] wrote:
> >
>
> > > > Yes,
> > > > My last one would not see the AP and the ethernet
and wireless
> > > > lights would go out
when you did a search for wireless networks.
>
> > > It
> >
> > > > would see the network when you rebooted, but when
you tried to
> > > > assoc. it, it would
again loose both lights and freeze. Luckily,
> > > > we
> >
> > > > purchased them from electro comm and
they RMA'd them without
> > > >
trouble.
> > > >
> > > > Scott
> > >
>
> > > > -----Original
Message-----
> > > > From:
[EMAIL PROTECTED]
> > > >
[mailto:[EMAIL PROTECTED]]
On Behalf Of David Blood
> > > > Sent:
Tuesday, June 10, 2003 10:52 AM
> > > >
To: [EMAIL PROTECTED] org
> > > >
Subject: RE: [smartBridges] trouble with units.
>
> > >
> > > >
> > > > With my last shipment of sb2100 I am having
terrible issues. I
> > > > don't
> >
> > > >
believe that it is the configuration as I have set up many of
> > > > these and have not had these problems
in the past.
> > > >
> > > > Issues.
> > >
>
> > > > Ethernet port is
flaky. Sometimes it works and sometime it
>
> > > doesn't.
> >
> > > > No distance is not an issue on the ethernet
cable. All case less
> > > > than
50 ft and in one case less than 5 ft. It seems to happen when
>
> > > > I
> >
> > > > make
any configuration change. I can power cycle the unit to get
> > > > it
>
>
> > > > to come back.
> > > >
> > >
> When I try to use site survey to list availabe APs I get
nothing.
>
> > >
> When it does work then several aps show up.
> > > >
> > > > The
air bridges lose associations and then wil not reassociate
> > > > with out a reboot.
>
> > >
> > > >
> > > > Anyone else having these issues with the latest
shipments?
> > > >
> > > > Kind Regards,
> >
> >
> > > > David
> > > >
> > >
>
> > > >
> > > >
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