|
You keep catching me while I'm sitting in front of the computer.I
don't have the numbers in front of me but they are all the latest ones that were
put out on the 4th and the 5th and simple NMS 1.01.
Joe
RiverNet
Hi Joe,
Thanks for your quick
response. Can you please provide APPO and airBridge firmware and simple
monitor version you are using?
Seeni, SB
support
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Joe
Sent: Friday, June 13,
2003 11:19
PM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges] trouble with
units.
When I use short preamble the Orinoco will not associate,
the Aircarte I'm not sure(didn't try), and the Airbridge has no change still
locks up and has to be power cycled.
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On
Behalf Of Seeni
Sent: Friday, June 13,
2003 3:22
AM
To:
[EMAIL PROTECTED]
Subject: RE: [smartBridges] trouble
with units.
Hi Joe,
May I know the preamble
settings of the airBridge and APPO. Can you change the preamble
settings to “short” on the both devices. The Clients devices like
aircarte or Orinoco gold
card also will use the same preamble settings as based on the device
settings.
Thanks
Seeni, SB
support
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Joe
Sent: Friday, June 13,
2003 12:53
PM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges] trouble
with units.
I use an Orinoco gold card in my laptop and it shows a lost connection
spuradicaly but never sips a beat, I have an older airbridge that when the
same thing happens with it I have to power cycle it for it to recover. My
access point Is an APPO, my neighbor is using the aircarte (aircard ) and
has the same condition as I have with the gold card off the same AP. Don't
know if this will help but it does tell me that there is 2 problems. All
other problems I fixed with a 15v pwr. supply.
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Seeni
Sent: Thursday, June
12, 2003 11:30 PM
To:
[EMAIL PROTECTED]
Subject: RE: [smartBridges] trouble
with units.
Jerry,
Thank you and
appreciate your suggestion, but that could may be temporary solution to
solve this problem. We are not sure whether this feature will create
any other issue. I greatly accept your point and I will put your
suggestion to our SB development team for the
consideration.
Thanks again
Jerry,
Seeni, SB
support
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Jerry
Carter
Sent:
Friday, June 13,
2003 12:01 PM
To:
'[EMAIL PROTECTED]'
Subject: Re: [smartBridges] trouble
with units.
I do not understand why you
(SB) seem you do not want to add the watchdog (reboot) feature? I
understand you would like to find out the reason for this and fix it.
But from what I have read and the units I have that do it I am having a
real hard time seeing something in common with all of it. Adding the
feature would still not be a bad thing even if you did find the
problem and fix it. But until then we have certain anal customers that
think it's a big pain to have to power cycle the unit. This feature would
make them happy and us:) My .02 of the day.
----- Original
Message -----
Sent:
Thursday, June 12,
2003 10:02
PM
Subject: RE:
[smartBridges] trouble with units.
We are
investigating the cause of the issue and found your info is very useful.
Please capture the necessary information and send it to
us.
Thanks
Seeni, SB support
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dino
Sent: Friday, June 13,
2003 9:11 AM
To:
'[EMAIL PROTECTED]'
Subject: Re: [smartBridges] trouble
with units.
As far as age
is concerned, the 4 units that we have had the most problems with
are about 6 months old. I haven't had the problem with any totals
(yet - and knocking HARD). All are using the supplied 50' cable,
with the power supply and power shot that came with the units. One
of the units is about 400' from the sector with extremely clear
LOS. I will be happy to run by tomorrow and snap some pictures, if
needed. These units mostly drop signal if they do not pass data
for a period of time.
-----
Original Message -----
Sent:
Thursday, June 12,
2003 7:10
PM
Subject:
RE: [smartBridges] trouble with units.
Our
development is doing research and request us to gather more
information. How often does this happened? Are you able to log
the Data continuously under Statistics until the problem happen again.
We need to see the log.
Is the power
source clean and stable?
Have you
tried with the 18V power supply instead of the supplied one for cable
run above 100feet?
Is the
Ethernet cable tested good, connector, crimp, water
leakage...
Also, do you
have the picture to show how the unit being mounted or
placed?
For
reassociation, the airBridge will retry everytimes and if the signal
is strong enough, it will connect.
Alex
sB Tech
Support
-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
phantam
Sent: Friday, June 13,
2003 5:44
AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges]
trouble with units.
Guys the APPO's never freeze I
have like 10 of them deployed both appo and appoints and and none
have ever frozen or needed to be cycled (however I did it once to
see if it was the radio or interference causing problems ... it was
interference) but the AB's seem to love freezing at just the wrong
time and I know its pissing off my customers, because eour
competitors 5ghz system has the same problem (also no watchdog) but
that's why they switched to me to not have to deal with that problem
and look I have it too :( I really need this fixed, also im not sure
if it's the same thing but prolongued periods of inactivity also
causes the AB to freeze well perhaps its not freezing maybe its just
disassociating and forgetting to reassociate. Can we get a reading
of how often it tries to associate for how long and under what
conditions and also a watchdog reboot to fix units that just don't
seem to want to associate after 5 minutes I DON'T CARE IF the client
sees the internet link flash every 2 minutes if it resets and brings
the link back up they will be happy and besides its only gonna be
doing it if the systems down anyway. Also that fix for the remote
ESSID change that doesn't work resorting back to old
one.
Thank you
PLEASE ALEX OR SEENI OR VASU we
really need atleast these features implemented ASAP our customers
depend on it.
Chris
-----Original
Message-----
From: Jerry Carter [mailto:[EMAIL PROTECTED]]
Sent:
Thursday,
June 12, 2003 12:24 PM
To:
[EMAIL PROTECTED]
Alex did the development team
like this idea?
Jerry
----- Original Message
-----
From: "Alex Wong"
<[EMAIL PROTECTED]>
To:
<[EMAIL PROTECTED]>
Sent: Tuesday, June 10,
2003 5:16
PM
Subject: RE: [smartBridges] trouble with
units.
> OK, after so many votes I
will put your suggestion to the development
> team for consideration.
Thanks for the suggestion.
>
> Alex
> sB Tech
Support
>
>
>
>
> -----Original
Message-----
> From:
[EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> Sent: Wednesday, June 11, 2003 6:08 AM
> To:
'[EMAIL PROTECTED]'
> Subject: Re: [smartBridges] trouble
with units.
>
>
> I have 2 units down right now that have
been up for weeks and I know a
> simple reboot will bring it back
online. Have it in the firmware where
> it will reboot 3 times
thats it. If it doesnt come back after 3 times
> you know there
is a bigger problem than just a lockup. If it is a
real
> hard thing to do then I can understand
it. But if it's not that big of a
> deal to put this option in
there and make it optional then it would be a
> great solution
for some of these mystery problems.
>
> Please consider adding
this option.
> Jerry
>
> It just looks better for
it to fix itself than to have to call the
> user(or then call me) so
that I can tell them to power cycle the unit.
>
>
> ----- Original
Message -----
> From: "Alex Wong"
<[EMAIL PROTECTED]>
> To:
<[EMAIL PROTECTED]>
> Sent: Tuesday, June 10,
2003
4:16
PM
>
Subject: RE: [smartBridges] trouble with units.
>
>
> > But if
there is no signal, the unit keep rebooting??? So it is
not
> > that simple as what we want it to
be. We have to find the roof cause
> > of the problem and
tackle it. It is only a small percent having such
> > issue and
the possibility is either bad power supply or flash
> >
corruption.
> >
> > Another area is to
look at environment and the installation proper
> > especially
for outdoor units. Pls see our Ideal Installation
Guide.
> > http://www.smartbridges.com/new/support/ideal_install.php
>
>
> > Alex
> > sB Tech
Support
> >
> >
>
>
> >
> > -----Original
Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> > Sent: Wednesday, June 11, 2003
4:42 AM
> > To:
'[EMAIL PROTECTED]'
> > Subject: Re: [smartBridges]
trouble with units.
> >
> >
> > I see the
same problems. Thats why I suggested they add in the
> > firmware
that the radio reboot itself after it locks or looses
signal
> > over 5 min. I know it would help
in my situation. Usually a simple
> > reboot fixes
everything.
> >
> > Jerry
> > -----
Original Message -----
> > From: "George M. Walden"
<[EMAIL PROTECTED]>
> > To:
<[EMAIL PROTECTED]>
> > Sent:
Tuesday,
June 10, 2003 3:14 PM
> > Subject: Re: [smartBridges]
trouble with units.
> >
> >
> >
>
> > > Ditto, on the Ethernet issue
w/ sB2100. We have had 3 customers
> > >
that
> > needed
> > > replaced (as of
now) 3 times each (total of 9 units).....all flaky
> > > units
were from the last shipment. Or, should I say, from the
first
>
> > > batch of units that made it
to the USA from sB's new contract OEM.
> >
>
> > > -George M.
Walden
> > >
> > >
> > > on
6/10/03 1:19 PM, Scott Damron at
[EMAIL PROTECTED] wrote:
> > >
> > > >
Yes,
> > > > My last one would not
see the AP and the ethernet and wireless
> > > > lights
would go out when you did a search for wireless
networks.
> > > > It
>
>
> > > > would see the network
when you rebooted, but when you tried to
> > > > assoc. it,
it would again loose both lights and freeze.
Luckily,
> > > > we
>
>
> > > > purchased them from
electro comm and they RMA'd them without
> > > >
trouble.
> > > >
> > > >
Scott
> > > >
> > > >
-----Original Message-----
> > > > From:
[EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED]]
On Behalf Of David Blood
> > > > Sent:
Tuesday,
June 10, 2003 10:52 AM
> > > > To:
[EMAIL PROTECTED] org
> > > > Subject: RE:
[smartBridges] trouble with units.
> > >
>
> > > >
> > > > With my
last shipment of sb2100 I am having terrible issues. I
> > > >
don't
> >
> > > > believe
that it is the configuration as I have set up many of
> > > >
these and have not had these problems in the past.
> > >
>
> > > > Issues.
> > >
>
> > > > Ethernet port is
flaky. Sometimes it works and sometime it
> > > >
doesn't.
> >
> > > > No distance
is not an issue on the ethernet cable. All case
less
> > > > than 50 ft and in one
case less than 5 ft. It seems to happen when
>
> > > >
I
>
>
> > > > make any configuration
change. I can power cycle the unit to get
> > > >
it
>
>
> > > > to come
back.
> > > >
> > > > When I try
to use site survey to list availabe APs I get
nothing.
>
> > > > When it does work then
several aps show up.
> > > >
> > > > The air
bridges lose associations and then wil not reassociate
> > > >
with out a reboot.
> > > >
> > >
>
> > > > Anyone else having these
issues with the latest shipments?
> > >
>
> > > > Kind
Regards,
> > > >
> > > >
David
> > > >
> > >
>
> > > >
> > >
>
> > > > The PART-15.ORG
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