-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of
phantam
Sent: Friday, June 13, 2003 5:44
AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges] trouble
with units.
Guys the APPO's never freeze I have like 10 of
them deployed both appo and appoints and and none have ever frozen or
needed to be cycled (however I did it once to see if it was the radio or
interference causing problems ... it was interference) but the AB's seem
to love freezing at just the wrong time and I know its pissing off my
customers, because eour competitors 5ghz system has the same problem
(also no watchdog) but that's why they switched to me to not have to
deal with that problem and look I have it too :( I really need this
fixed, also im not sure if it's the same thing but prolongued periods of
inactivity also causes the AB to freeze well perhaps its not freezing
maybe its just disassociating and forgetting to reassociate. Can we get
a reading of how often it tries to associate for how long and under what
conditions and also a watchdog reboot to fix units that just don't seem
to want to associate after 5 minutes I DON'T CARE IF the client sees the
internet link flash every 2 minutes if it resets and brings the link
back up they will be happy and besides its only gonna be doing it if the
systems down anyway. Also that fix for the remote ESSID change that
doesn't work resorting back to old one.
Thank you
PLEASE ALEX OR SEENI OR VASU we really need
atleast these features implemented ASAP our customers depend on
it.
Chris
-----Original Message-----
From: Jerry Carter [mailto:[EMAIL PROTECTED]]
Sent:
Thursday, June 12, 2003 12:24 PM
To: [EMAIL PROTECTED]
Alex did the development team like this
idea?
Jerry
----- Original Message -----
From: "Alex Wong"
<[EMAIL PROTECTED]>
To:
<[EMAIL PROTECTED]>
Sent: Tuesday, June 10, 2003 5:16
PM
Subject:
RE: [smartBridges] trouble with units.
> OK, after so many votes I will put your
suggestion to the development
> team for consideration. Thanks for the
suggestion.
>
> Alex
> sB Tech Support
>
>
>
>
> -----Original
Message-----
> From:
[EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> Sent: Wednesday, June 11, 2003 6:08
AM
> To:
'[EMAIL PROTECTED]'
> Subject: Re: [smartBridges] trouble with
units.
>
>
> I have 2 units down right now that have
been up for weeks and I know a
> simple reboot will bring it back online.
Have it in the firmware where
> it will reboot 3 times thats it. If it
doesnt come back after 3 times
> you know there is a bigger problem than
just a lockup. If it is a real
> hard thing to do then I can understand it.
But if it's not that big of a
> deal to put this option in there and make
it optional then it would be a
> great solution for some of these mystery
problems.
>
> Please consider adding this
option.
> Jerry
>
> It just looks better for it to fix itself
than to have to call the
> user(or then call me) so that I can tell
them to power cycle the unit.
>
>
> ----- Original Message -----
> From: "Alex Wong"
<[EMAIL PROTECTED]>
> To:
<[EMAIL PROTECTED]>
> Sent: Tuesday, June 10, 2003 4:16
PM
>
Subject: RE: [smartBridges] trouble with units.
>
>
> > But if there is no
signal, the unit keep rebooting??? So it is not
> > that simple as what we
want it to be. We have to find the roof cause
> > of the problem and tackle
it. It is only a small percent having such
> > issue and the possibility
is either bad power supply or flash
> > corruption.
> >
> > Another area is to look
at environment and the installation proper
> > especially for outdoor
units. Pls see our Ideal Installation Guide.
> > http://www.smartbridges.com/new/support/ideal_install.php
> >
> >
Alex
>
> sB Tech Support
> >
> >
> >
> >
> > -----Original
Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> > Sent: Wednesday, June 11, 2003 4:42
AM
>
> To: '[EMAIL PROTECTED]'
> > Subject: Re: [smartBridges] trouble
with units.
> >
> >
> > I see the same problems. Thats why I
suggested they add in the
> > firmware that the radio reboot itself
after it locks or looses signal
> > over 5 min. I know it would help in my
situation. Usually a simple
> > reboot fixes everything.
> >
> >
Jerry
>
> ----- Original Message -----
> > From: "George M. Walden"
<[EMAIL PROTECTED]>
> > To:
<[EMAIL PROTECTED]>
> > Sent: Tuesday, June 10, 2003 3:14
PM
>
> Subject: Re: [smartBridges] trouble with units.
> >
> >
> >
>
>
> > Ditto, on the Ethernet issue w/ sB2100. We have had 3
customers
> > > that
> > needed
> > > replaced
(as of now) 3 times each (total of 9 units).....all flaky
> > > units were
from the last shipment. Or, should I say, from the
first
>
> > > batch of units that made it to
the USA from sB's new contract OEM.
> > >
> > > -George M.
Walden
>
> >
> > >
> > > on 6/10/03 1:19 PM,
Scott Damron at [EMAIL PROTECTED] wrote:
> > >
> > > >
Yes,
>
> > > My last one would not see the AP and the ethernet and
wireless
> > > > lights would go out when you
did a search for wireless networks.
> > > > It
> >
> > > > would see the
network when you rebooted, but when you tried to
> > > > assoc. it, it
would again loose both lights and freeze. Luckily,
> > > >
we
>
>
>
> > > purchased them from electro comm and they RMA'd them
without
> > > > trouble.
> > >
>
>
> > > Scott
> > > >
> > > > -----Original
Message-----
> > > > From:
[EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED]]
On Behalf Of David Blood
> > > > Sent: Tuesday, June 10, 2003
10:52 AM
> > > > To: [EMAIL PROTECTED]
org
>
> > > Subject: RE: [smartBridges] trouble with
units.
>
> > >
> > > >
> > > > With my last
shipment of sb2100 I am having terrible issues. I
> > > >
don't
>
>
>
> > > believe that it is the configuration as I have set up
many of
> > > > these and have not had these
problems in the past.
> > > >
> > > >
Issues.
> > > >
> > > > Ethernet port
is flaky. Sometimes it works and sometime it
> > > >
doesn't.
> >
> > > > No distance is not an issue
on the ethernet cable. All case less
> > > > than 50 ft and
in one case less than 5 ft. It seems to happen when
>
> > > >
I
>
>
>
> > > make any configuration change. I can power cycle
the unit to get
> > > > it
> >
> > > > to come
back.
>
> > >
> > > > When I try to use site
survey to list availabe APs I get nothing.
>
> > > > When it does
work then several aps show up.
> > > >
> > > > The air bridges
lose associations and then wil not reassociate
> > > > with out a
reboot.
> > > >
> > > >
> > > >
Anyone else having these issues with the latest shipments?
> > >
>
>
> > > Kind Regards,
> > > >
> > > >
David
>
> > >
> > > >
> > > >
> > >
>
>
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