RE: [smartBridges] Customer Advisory

Leszek Olszewski Fri, 11 Jul 2003 13:51:23 -0700

Hello,

In the document you mentioned that this issue arises while temperature increases but is not directly related to this.

Has anyone noticed any corelation between temperature and these devices instabililty?

Regards,
Leszek

At 04:45 2003-07-12 +0800, you wrote:

Hi Jason,

If the units show the symptoms as described in the document and of they
are purchased around that time frame do let us know the MAC address of
those units we can verify them with the MAC addresses.

Please note it is not all units and especially not any units purchased
before the mentioned time frame.

Vasu

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason
Sent: Saturday, July 12, 2003 4:00 AM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Customer Advisory

Fantastic work. One more request - can we find out if our units are
affected by MAC address?

Thanks,

Jason


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Glanzer
Sent: Friday, July 11, 2003 12:49 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Customer Advisory


I concur.  Kudos to SB for such up-front action.  I thought I was the
only one with this problem...just joined the list last night and now I
receive great support updates.

Thanks again,
Chris G


>>> [EMAIL PROTECTED] 07/11/03 11:42AM >>>
I have to say hats off to SB for not just fixing the problem but posting
what action they took. Wish all mfgs would do this. Earl UpHi.net

-------Original Message-------

From: [EMAIL PROTECTED]
Date: Friday, July 11, 2003 10:54:33 AM
To: [EMAIL PROTECTED]
Subject: [smartBridges] Customer Advisory

Hi All,

Attached is our Investigation Report with regards to the "heat" issue
that many have experienced with our products affected in recent batch.
We have learned a great lesson from this and taken the corrective
measure to make our product more reliable than before. Pls see attached
for self-explanatory


Thank you for your continued support. We apologized to those who have
affected by this issue.

Alex
sB Tech Support

Our Mission: Develop reliable Carrier Class, easy to Deploy and easy to
Maintain solutions for Wireless ISPs.

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Pozdrawiam,
Leszek Olszewski
OSLiNK Sp. z o.o.

RE: [smartBridges] Customer Advisory

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