Two miles and one big tree shouldn't be too bad, don't give up. The don't giving up 
part is good PR too !

;)

---------- Original Message ----------------------------------
From: "Scott Damron" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Mon, 18 Aug 2003 18:53:03 -0700

>Sounds like a dead end!!!  You may try using a better type of radio,
>like a tranzeo or telectronics, they have been working better for us
>lately, than the AB's.  Next, get them a push up poll, don't let them
>put the antenna in and out daily, you will have MORE visits than just 3
>days.  Otherwise, I would say it is a lost cause.  If you have already
>put in 3 days, I would cut my losses.  I know this is negative, but
>DANG!!! 3days?!?!?  I suppose if this is the only install you have going
>on, that might be okay, but I sure would drop it.  We drop ours if we
>get there for the sight survey and it don't get a good signal from a 30'
>push up poll, no install is worth the reputation of your company, today,
>or 2 weeks down the road when you don't have the man power to go out and
>re-adjust their tripod!!!
>
>Scott
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester
>Sent: Monday, August 18, 2003 6:41 PM
>To: [EMAIL PROTECTED]
>Subject: [smartBridges] how would you handle this situation?
>
>
>OK, guys, I need your help.  I thought I could figure this one out, but
>I am out of ideas.  We have been working on a customer install for over
>a week now with no success.  I apologize if this is a long post, but I
>want to give you the correct info. The customer is a real estate office
>about 2 miles south of our water tower. They want our most expensive
>business package and are not quibbling over money for equipment or the
>install fee.  We went there last Monday and discovered a huge tree
>directly in our LOS.  No way to go over it without a tower, this tree is
>at least 60' tall.  One story building on a main hwy. The only way to
>get LOS is to go out next to the highway where we can see around the
>tree.  Problem then is that we are in the highway right of way. The
>customer asked if we could mount their antenna on a moveable tripod and
>they would put it out by the road each morning and bring it into their
>carport each night.  As crazy as it sounded, we agreed.  Then we started
>trying to get them hooked up.  Discovered they had the Blaster worm,
>cleaned and removed it.  Tried a D-Link 520+ PCI card with an 18dbi
>Maxrad panel antenna and got a good signal.  We were able to associate
>once.  But when we tried to get on the Internet, their computer wouldn't
>resolve any DNS names. We worked on that problem off and on for three
>days before I discovered that the TCP/IP stack was corrupted.  I
>downloaded FixXPWinsock utility and fixed that.  Then their computer
>kept locking up.  So I uninstalled the D-Link and it stopped locking up.
>So I gave them an airBridge Indoor, but have not been able to associate
>with the access point.  Tried a bigger antenna, a 24dbi grid.  Could get
>good signal strength, but could not associate.  Each time I switch them
>back over to their dial up account so they can work until we get back up
>there, the TCP/IP stack gets corrupted.  I have fixed it at least a
>dozen times.  This is costing me a fortune in man hours and we are
>getting nowhere.  The customer really, really wants this service and
>they want to help promote our business - setup a display in their office
>with our flyers and brochures, putting our stuff in their welcome
>baskets for new residents, etc.  But they are losing faith in us and I
>am starting to wonder if we should just tell them we can't do it.  At
>this point my options are to reformat their computer to fix the
>flakiness and corrupted winsock, and then hope it will associate and
>work right, or just tell them we can't hook them up.  If any of you have
>any ideas, please let me know.  I really want this customer, but I don't
>know what else to try.  I know this was long, and I left out a lot of
>things we have tried to do, but I really need help here.
>
>Thank you in advance for your help,
>Gloria
>
>
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