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We are using LMR400 and running about 20 - 30
feet.
Gloria
----- Original Message -----
Sent: Tuesday, August 19, 2003 9:26
AM
Subject: Re: [smartBridges] how would you
handle this situation?
How long is your coax run? It sounds like you have a lot
of coax. What kind of coax are you using?
Kevin
Stuart Pierce wrote:
You haven't said whether you tried to get signal from their place through the tree on top of their roof ?
What was it like ?
---------- Original Message ----------------------------------
From: "Gloria Vester" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Mon, 18 Aug 2003 22:04:22 -0500
The tree is not on their property, it is on their next door neighbor's.
Believe me, if it was on their property that tree would have been history
the day we first went out there. The customer wants this service really
bad. We are in an area where the only options for Internet access are dial
up or ISDN. We are the first broadband provider here and people want it
very badly. Anyway, what good would it do to put it in the tree? Its still
going to be surrounded by foliage, isn't it? The trees are going to be a
problem for us at many locations, not just this one. We are just getting
started, this is only our second install. I think we are going to have to
rethink the NLOS equipment, its just the cost of the CPE that kept us from
going with something like Waverider to begin with.
Thanks everyone,
Gloria
----- Original Message -----
From: "John Hokenson" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, August 18, 2003 9:56 PM
Subject: Re: [smartBridges] how would you handle this situation?
If the tree is on their property, why not just put an outdoor Airbridge in
the tree, then feed it with a router to isolate the lan from you.
JH
----- Original Message -----
From: "Gloria Vester" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, August 18, 2003 6:41 PM
Subject: [smartBridges] how would you handle this situation?
OK, guys, I need your help. I thought I could figure this one out, but
I
am
out of ideas. We have been working on a customer install for over a
week
now with no success. I apologize if this is a long post, but I want to
give
you the correct info.
The customer is a real estate office about 2 miles south of our water
tower.
They want our most expensive business package and are not quibbling over
money for equipment or the install fee. We went there last Monday and
discovered a huge tree directly in our LOS. No way to go over it
without
a
tower, this tree is at least 60' tall. One story building on a main
hwy.
The only way to get LOS is to go out next to the highway where we can
see
around the tree. Problem then is that we are in the highway right of
way.
The customer asked if we could mount their antenna on a moveable tripod
and
they would put it out by the road each morning and bring it into their
carport each night. As crazy as it sounded, we agreed. Then we started
trying to get them hooked up. Discovered they had the Blaster worm,
cleaned
and removed it. Tried a D-Link 520+ PCI card with an 18dbi Maxrad panel
antenna and got a good signal. We were able to associate once. But
when
we
tried to get on the Internet, their computer wouldn't resolve any DNS
names.
We worked on that problem off and on for three days before I discovered
that
the TCP/IP stack was corrupted. I downloaded FixXPWinsock utility and
fixed
that. Then their computer kept locking up. So I uninstalled the D-Link
and
it stopped locking up. So I gave them an airBridge Indoor, but have not
been able to associate with the access point. Tried a bigger antenna, a
24dbi grid. Could get good signal strength, but could not associate.
Each
time I switch them back over to their dial up account so they can work
until
we get back up there, the TCP/IP stack gets corrupted. I have fixed it
at
least a dozen times. This is costing me a fortune in man hours and we
are
getting nowhere. The customer really, really wants this service and
they
want to help promote our business - setup a display in their office with
our
flyers and brochures, putting our stuff in their welcome baskets for new
residents, etc. But they are losing faith in us and I am starting to
wonder
if we should just tell them we can't do it. At this point my options
are
to
reformat their computer to fix the flakiness and corrupted winsock, and
then
hope it will associate and work right, or just tell them we can't hook
them
up. If any of you have any ideas, please let me know. I really want
this
customer, but I don't know what else to try. I know this was long, and
I
left out a lot of things we have tried to do, but I really need help
here.
Thank you in advance for your help,
Gloria
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Electro-Comm Distributing Inc.
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Denver, CO 80239
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