At 11:52 AM -0500 11/16/03, Rick Kosick wrote:
>You may not hate them now... but when your customers start calling you with:

It's not a question of whether I hate them or not... the point is that the average 
consumer, in places where they can get unlimited 'everything', does not hate them. If 
you read my post, you'll see that I was responding to someone who is counting on 
consumers hating cable and dsl's customer service. Point is these days, one simply 
picks up the phone, orders cable/dsl, the "modem" arrives the next day, it's 
self-installed, and it just works. In the "olden days" you could easily sell wireless 
over DSL because DSL was just crappy. For lots of markets that is no longer true.  ~joe



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