That’s odd, I wouldn’t normally classify a hard drive replacement as being a manufacturing defect unless if it’s in a MacBook 2006 white/black model and is a Seagate (there was an extended repair program for that). Hard drives get thrown around a lot so they’re usually the first things to fail. I’m glad Apple were flexible with that repair then!
Regards Sam <http://www.facebook.com/macambulance> <http://www.twitter.com/macambulance> <http://uk.linkedin.com/in/macambulance/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen ACMT +44 (0)7747778022 [email protected] <mailto:[email protected]> www.macambulance.co.uk <http://www.macambulance.co.uk/> MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 19 Nov 2014, at 08:35, Pat Wilson <[email protected]> wrote: > > Interesting. I spoke to an Apple support guy in the US last week about a 2 > year old MB Pro which wouldn't boot - folder icon with a question mark - and > he went through the various diagnostics concluding it needed a repair. He was > very careful to make sure I understood my rights under UK law and that it > should be free to the extent of emphasising the point a number of times. > > > > On 18/11/2014 20:39, Sam - MacAmbulance wrote: >> Hi All >> >> Just thought I'd share my experience with my MBP 2011. The graphics card >> soldering failed, an endemic manufacturing defect which is the subject >> of a class action lawsuit in the states, so I took it to the AppleStore >> today. >> >> They quoted £420 to replace the logicboard but I requested they waive >> the fee under the UK Sales of Goods Act, stating that my laptop was not >> sufficiently durable or fit for purpose and as such was covered. The >> genius disagreed and said the manufacturing defect was not official so >> couldn't authorise a repair. >> >> I asked for the case to be escalated to a manager and he came back 5mins >> later with approval for a complete repair under an extended warranty but >> that it would take 7 days to complete. >> >> I've just had a call to say the repair has been done and the laptop is >> ready for collection (same day), which means they must have a stack of >> replacement logicboards in anticipation of the problem. >> >> If you have a 2011 MacBook Pro and get lines/visual distortion onscreen, >> it's worth sticking to your guns. >> >> Regards >> >> Sam >> >> -- >> MacAmbulance >> Sam Mullen >> 07747778022 >> [email protected] <mailto:[email protected]> >> >> -- >> You received this message because you are subscribed to the Google >> Groups "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
