It turned out to be a loose cable!
On 19/11/2014 09:50, Sam - MacAmbulance wrote:
That’s odd, I wouldn’t normally classify a hard drive replacement as
being a manufacturing defect unless if it’s in a MacBook 2006
white/black model and is a Seagate (there was an extended repair program
for that). Hard drives get thrown around a lot so they’re usually the
first things to fail. I’m glad Apple were flexible with that repair then!
Regards
Sam
MacAmbulance
facebook <http://www.facebook.com/macambulance> twitter
<http://www.twitter.com/macambulance> linkedin
<http://uk.linkedin.com/in/macambulance/>
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
*Sam Mullen ACMT*
+44 (0)7747778022
[email protected] <mailto:[email protected]>
www.macambulance.co.uk <http://www.macambulance.co.uk>
MacAmbulance Ltd. is a registered company in England & Wales,
registration number 8466597
This email is intended solely for the addressed recipients and may
contain privileged or confidential information. If you have received
this email in error please notify the sender and delete the email
immediately.
On 19 Nov 2014, at 08:35, Pat Wilson <[email protected]
<mailto:[email protected]>> wrote:
Interesting. I spoke to an Apple support guy in the US last week about
a 2 year old MB Pro which wouldn't boot - folder icon with a question
mark - and he went through the various diagnostics concluding it
needed a repair. He was very careful to make sure I understood my
rights under UK law and that it should be free to the extent of
emphasising the point a number of times.
On 18/11/2014 20:39, Sam - MacAmbulance wrote:
Hi All
Just thought I'd share my experience with my MBP 2011. The graphics card
soldering failed, an endemic manufacturing defect which is the subject
of a class action lawsuit in the states, so I took it to the AppleStore
today.
They quoted £420 to replace the logicboard but I requested they waive
the fee under the UK Sales of Goods Act, stating that my laptop was not
sufficiently durable or fit for purpose and as such was covered. The
genius disagreed and said the manufacturing defect was not official so
couldn't authorise a repair.
I asked for the case to be escalated to a manager and he came back 5mins
later with approval for a complete repair under an extended warranty but
that it would take 7 days to complete.
I've just had a call to say the repair has been done and the laptop is
ready for collection (same day), which means they must have a stack of
replacement logicboards in anticipation of the problem.
If you have a 2011 MacBook Pro and get lines/visual distortion onscreen,
it's worth sticking to your guns.
Regards
Sam
--
MacAmbulance
Sam Mullen
07747778022
[email protected] <mailto:[email protected]>
<mailto:[email protected]>
--
You received this message because you are subscribed to the Google
Groups "Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to [email protected]
<mailto:[email protected]>
<mailto:[email protected]>.
To post to this group, send email to [email protected]
<mailto:[email protected]>
<mailto:[email protected]>.
Visit this group at http://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to [email protected]
<mailto:[email protected]>.
To post to this group, send an email to [email protected]
<mailto:[email protected]>.
Visit this group at http://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google
Groups "Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send
an email to [email protected]
<mailto:[email protected]>.
To post to this group, send email to [email protected]
<mailto:[email protected]>.
Visit this group at http://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google Groups "Sussex
Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send an email to [email protected].
Visit this group at http://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.
