I also had good experiencing when replacing a Macbook battery when I escalated to a manager at Apple. The 'genius' did a test on the battery and said it was OK (within acceptable limits) but I still was not happy so I escalated it and the manager replaced it as a goodwill gesture.
Kind regards, Andrew Gill Email: [email protected] |* Web: www.andrewgill.com <http://www.andrewgill.com>* This message and any attachments (the "message") are confidential, intended solely for the addressee(s), and may contain legally privileged information. Any unauthorised use or dissemination is prohibited. E-mails are susceptible to alteration. The sender nor any of its subsidiaries, clients or affiliates shall be liable for the message if altered, changed or falsified. Subject to contract & Without Prejudice. On 19 November 2014 09:50, Sam - MacAmbulance <[email protected]> wrote: > That’s odd, I wouldn’t normally classify a hard drive replacement as being > a manufacturing defect unless if it’s in a MacBook 2006 white/black model > and is a Seagate (there was an extended repair program for that). Hard > drives get thrown around a lot so they’re usually the first things to fail. > I’m glad Apple were flexible with that repair then! > > Regards > > Sam > [image: MacAmbulance] [image: facebook] > <http://www.facebook.com/macambulance> [image: twitter] > <http://www.twitter.com/macambulance> [image: linkedin] > <http://uk.linkedin.com/in/macambulance/> MacAmbulance Ltd. Providing > Affordable Mac/PC Support and Web Development *Sam Mullen ACMT* > +44 (0)7747778022 > [email protected] > www.macambulance.co.uk > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. If you have received this email in > error please notify the sender and delete the email immediately. > > On 19 Nov 2014, at 08:35, Pat Wilson <[email protected]> wrote: > > Interesting. I spoke to an Apple support guy in the US last week about a 2 > year old MB Pro which wouldn't boot - folder icon with a question mark - > and he went through the various diagnostics concluding it needed a repair. > He was very careful to make sure I understood my rights under UK law and > that it should be free to the extent of emphasising the point a number of > times. > > > > On 18/11/2014 20:39, Sam - MacAmbulance wrote: > > Hi All > > Just thought I'd share my experience with my MBP 2011. The graphics card > soldering failed, an endemic manufacturing defect which is the subject > of a class action lawsuit in the states, so I took it to the AppleStore > today. > > They quoted £420 to replace the logicboard but I requested they waive > the fee under the UK Sales of Goods Act, stating that my laptop was not > sufficiently durable or fit for purpose and as such was covered. The > genius disagreed and said the manufacturing defect was not official so > couldn't authorise a repair. > > I asked for the case to be escalated to a manager and he came back 5mins > later with approval for a complete repair under an extended warranty but > that it would take 7 days to complete. > > I've just had a call to say the repair has been done and the laptop is > ready for collection (same day), which means they must have a stack of > replacement logicboards in anticipation of the problem. > > If you have a 2011 MacBook Pro and get lines/visual distortion onscreen, > it's worth sticking to your guns. > > Regards > > Sam > > -- > MacAmbulance > Sam Mullen > 07747778022 > [email protected] <mailto:[email protected] > <[email protected]>> > > -- > You received this message because you are subscribed to the Google > Groups "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected] > <[email protected]>>. > To post to this group, send email to [email protected] > <mailto:[email protected] <[email protected]>>. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. 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