Genius bar appointments get booked up really fast, so I would always recommend booking an appointment at a convenient time for yourself *as soon as* you notice the slightest strange behavior with your mac or iphone.
Chances are that basic troubleshooting will solve the problem, in which case cancel your genius appointment and you haven't lost anything. Otherwise you can tear your hair out for weeks troubleshooting a hardware issue, give up and book an appointment, and then have to wait a further week before there is a time slot you can make. On 5 February 2015 at 13:49, Tim Pettitt <[email protected]> wrote: > Apple are replacing batteries free of charge on some iPhone 5s, here’s the > link https://www.apple.com/uk/support/iphone5-battery/ to see if you are > eligible. > > Regards > Tim > > On 5 Feb 2015, at 09:59, Benjamin Phillips <[email protected]> > wrote: > > I would go to the store anyway as Apple should be able to advise further. > I can't guarantee a new phone will resolve the issue. Before you make your > appointment you may wish to check for software updates. They may know about > the bug and the update may resolve the issue. > > Best of luck finding a solution. > > Benjamin Phillips > > On Thursday, February 5, 2015 at 9:21:38 AM UTC, mac98aop wrote: >> >> Thanks Adam, really helpful post. I don't think I've fried that chip, but >> that confirms I won't use after-market cables again! >> >> Benjamin, I didn't know about the swaps, so I think I might head in >> store. Thing is, if it's an iOS issue (sounds like you have the same >> trouble on your 4S) will a replacement handset give me he same grief? >> >> Adam >> >> >> Adam Pymble >> @trinityislingtn >> >> >> >> >> >> >> On 5 Feb 2015, at 07:10, Benjamin Phillips <[email protected]> wrote: >> >> The Genius Bar can always be a big help. I once took my MacBook in to >> them when it was a few months out out of warranty but they still carried >> out a repair free of charge. >> >> With regards to your phone, if it has been happening since the software >> update it may be an iOS8 problem rather than hardware problem. I have the >> same issue on my iPhone 4S since I upgraded to iOS7. The device could have >> anywhere upto 40% battery life but it will shut itself down claiming to >> have no battery life, however it would start up again when the charger is >> connected or if I leave it for 30 minutes or so. >> >> With iOS devices they don't carry out hardware repairs in store. They >> will swap your phone for a like for like. They still have stock of the >> iPhone 3GS just incase someone comes into the Genius Bar with one. If the >> phone does need replacing out of warranty the worst you would be looking at >> is a small fee for unit replacement. Recently did this with an iPhone4 >> because the home button was starting to stick. £40 charge and they did a >> like for like replacement - new iPhone4. >> >> Hope this helps. >> >> Regards, >> >> Benjamin Phillips >> >> On Wednesday, February 4, 2015 at 4:08:30 PM UTC, mac98aop wrote: >>> >>> Hi all >>> >>> My iPhone 5, since updating to iOS8, has a nasty habit of 'dying' when >>> there's a good 30% battery. I've tried reboots, resets, reinstalls etc... >>> so decided to see a 'Genius'. Might they do any battery tests? >>> >>> In short, is it worth the journey? Are they likely to be able to fix >>> it?!?! >>> >>> AP >>> >> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "Sussex Mac User Group" group. >> To unsubscribe from this topic, visit https://groups.google.com/d/ >> topic/smug/yx6NtOEPgv8/unsubscribe. >> To unsubscribe from this group and all its topics, send an email to >> [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. >> >> >> > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
