Yes but some of the usual Apps don't seem to exist (such as iPhotos). I opened disk utility and there are two drive names: 250 Fujitsu MJA2 and Untitled, so I'm assuming that "Untitled" is indeed the laptop's drive name. She has forgotten her Apple ID. My next hunch is to rediscover this and sign in and maybe thereby access the Yosemite upgrade that looked as if it had installed then didn't appear....
Phil Sent from my iPad > On 16 Aug 2015, at 07:59, Sam - MacAmbulance <[email protected]> wrote: > > Is all her previous user data still there? Desktop/Documents etc > > Regards > > Sam > > > > > MacAmbulance Ltd. > Providing Affordable Mac/PC Support and Web Development > > Sam Mullen ACMT > +44 (0)7747778022 > [email protected] > www.macambulance.co.uk > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. If you have received this email in > error please notify the sender and delete the email immediately. > > > On 16 Aug 2015, at 00:42, Philip Tomlinson <[email protected]> > wrote: > > Well, her MacBook is working ok - it's just running the old OS 10.9.5 despite > installing the upgrade to Yosemite. On the desktop her hard drive appears > labelled as "untitled" but when logging on the MacBook is called by her name > "Judith Miller". "Untitled" contains applications, library, system and users. > > Phil > > Sent from my iPad > >> On 15 Aug 2015, at 22:45, Sam - MacAmbulance <[email protected]> wrote: >> >> Sounds like her drive was erased, can you list th exact steps she took to >> install? >> >> Regards >> >> Sam >> >> >> >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> Sam Mullen ACMT >> +44 (0)7747778022 >> [email protected] >> www.macambulance.co.uk >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. If you have received this email in >> error please notify the sender and delete the email immediately. >> >> >> On 15 Aug 2015, at 21:16, Philip Tomlinson >> <[email protected]> wrote: >> >> Hi >> I am helping a friend who knows even less about Macs than me. She wanted to >> upgrade to Yosemite. All seemed to go well with the download until the >> restart which reverted to the original OS. It appears that someone has >> renamed her home drive "Untitled" (on her desktop at least). Might this be >> the reason, and what can I do to access the update of her OS? >> >> Phil >> >> Sent from my iPad >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send an email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
