Well, the upgrade to Yosemite seems to have worked - the problem seems to have been that an Apple identity was needed to get Yosemite to run despite no warning messages or requests appearing to tell us that. When I was confident that the "No Name" drive was indeed the actual hard drive of the MacBook, I gave it a name and everything seems ok now - even Photos has appeared.
Thank you Sam. Phil Sent from my iPad > On 16 Aug 2015, at 09:22, Philip Tomlinson <[email protected]> > wrote: > > Yes but some of the usual Apps don't seem to exist (such as iPhotos). I > opened disk utility and there are two drive names: 250 Fujitsu MJA2 and > Untitled, so I'm assuming that "Untitled" is indeed the laptop's drive name. > She has forgotten her Apple ID. My next hunch is to rediscover this and sign > in and maybe thereby access the Yosemite upgrade that looked as if it had > installed then didn't appear.... > > Phil > > Sent from my iPad > >> On 16 Aug 2015, at 07:59, Sam - MacAmbulance <[email protected]> wrote: >> >> Is all her previous user data still there? Desktop/Documents etc >> >> Regards >> >> Sam >> >> >> >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> Sam Mullen ACMT >> +44 (0)7747778022 >> [email protected] >> www.macambulance.co.uk >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. If you have received this email in >> error please notify the sender and delete the email immediately. >> >> >> On 16 Aug 2015, at 00:42, Philip Tomlinson >> <[email protected]> wrote: >> >> Well, her MacBook is working ok - it's just running the old OS 10.9.5 >> despite installing the upgrade to Yosemite. On the desktop her hard drive >> appears labelled as "untitled" but when logging on the MacBook is called by >> her name "Judith Miller". "Untitled" contains applications, library, system >> and users. >> >> Phil >> >> Sent from my iPad >> >>> On 15 Aug 2015, at 22:45, Sam - MacAmbulance <[email protected]> >>> wrote: >>> >>> Sounds like her drive was erased, can you list th exact steps she took to >>> install? >>> >>> Regards >>> >>> Sam >>> >>> >>> >>> >>> MacAmbulance Ltd. >>> Providing Affordable Mac/PC Support and Web Development >>> >>> Sam Mullen ACMT >>> +44 (0)7747778022 >>> [email protected] >>> www.macambulance.co.uk >>> MacAmbulance Ltd. is a registered company in England & Wales, registration >>> number 8466597 >>> This email is intended solely for the addressed recipients and may contain >>> privileged or confidential information. If you have received this email in >>> error please notify the sender and delete the email immediately. >>> >>> >>> On 15 Aug 2015, at 21:16, Philip Tomlinson >>> <[email protected]> wrote: >>> >>> Hi >>> I am helping a friend who knows even less about Macs than me. She wanted to >>> upgrade to Yosemite. All seemed to go well with the download until the >>> restart which reverted to the original OS. It appears that someone has >>> renamed her home drive "Untitled" (on her desktop at least). Might this be >>> the reason, and what can I do to access the update of her OS? >>> >>> Phil >>> >>> Sent from my iPad >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send an email to [email protected]. >>> Visit this group at http://groups.google.com/group/smug. >>> For more options, visit https://groups.google.com/d/optout. >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/smug. >>> For more options, visit https://groups.google.com/d/optout. >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. 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