Hey Sebastian, from your previous posts, I could very well read the pressure and stress this unexpected licensing issue brings.
Been there. Please understand my suggestions as meant to help take away some of the pressure by pointing out the reason for the delay lying partially beyond your direct control but in the hands of Autodesk making it difficult to solve the issue in a timely manner instead you being stubborn or a diva. Other´s have to see the problem correctly to understand your situation correctly. When I suggested you look into Maya, I tried to suggest you see what else you can already set up in your new workspace to help you work as best as possible and show your Lead you´re willing to problem solve, e.g. give yourself comfort and built trust. If the issue will take 3 days to solve, how can this downtime be used to your benefit, what else needs to be done? e-mail, project structure, naming conventions, lunch with your fellow artists, introduction to the team, briefing and looking into example assets. Memorizing references, collecting new one. Get some beers. That helps imho. Cheers, tim On 08.01.2013 12:54, Sebastien Sterling wrote:
Hello there Tim I have nothing against the IT department, apparently, and from what i have been told this lies more with the individual, who is notoriously unhelpful, this is only my second day on the job so lets take that with a pinch of salt, however My Lead requested politely that he provide some means of contacting autodesk, given he being the head of IT should in theory have at least some means of contacting them, to which he answer "No I'm not going to bother navigating there fucking website" if you have used softimage in production you would doubtless realise that one does not ease back so redely into maya. like using a hammer when you are used to a scalpal i only ask for the right to use the tool i purchased is this what it has come to? cause i think that if this is so you can all pack in your notions that this package will endure. as for my resellers, i bought on the official autodesk webpage for EU and ireland. I am an artist, my tool is softimage, i use it to model characters, and i provide my own license, i should not have to be bulied into another widely regarded as inferior in this domain package. as for: This is not obtuse but "boringly difficult to setup" do you really think this is a valid excuse for a trained individual not to do there Job ? I have nothing against IT, but i just spent 6000 euro to relocate to belgium for this compagny but since i had the temerity to but hope I could use the software in which i am the most confortable i can just fuck off? I am a young artist, this may not seem much to other people but to me its my career, i'm just trying to make my way. On 8 January 2013 12:19, Tim Leydecker <[email protected] <mailto:[email protected]>> wrote: Hi Sebastian, be glad you have IT. Please understand the legal consequences for the administrator when installing a software and making it available to use (via the network) to others than the registered user. By the book, it would indeed be neccessary to verify if this is a license that has to be restricted in access, e.g. even if it is a network license, it may only be legit to be used by the registered individual but should not be available to other users and therefor not show as a desktop link or in their start menu. This is not obtuse but boringly difficult to setup and maintain in a multi-person-multi-machine-__pipeline and brings the risk of ending up with files either unacessible to many or even illegal to edit. I would think that your reseller should be able to provide proof of purchase or at least help you with the license transfer to the machine that will run the license server for the duration of that job. The documented license transfer to the new machine/MAC ID could be regarded as legit proof of purchase/usage. I would recommend asking your reseller for a temp license, thought. It would be easier to wrap the job without leaving the license behind. Long story short, that´s hoops you have to go through due to Autodesk´s licensing policy and it would most likely be seen as helpful if you would support your IT guys and client in a calm and pro-active manner. You could at least look into using Maya for the modeling, the asset will most likely have to be delivered flawlessly as a Maya scene file anyway. If you see benefits in using Softimage, make the benefit felt, especially if there are stupid licensing problems to start your job with... Cheers, tim On 08.01.2013 11:48, Rob Chapman wrote: sorry no phone numbers just an email form with a support number issued can be found here http://subscription.autodesk.__com <http://subscription.autodesk.com> On 8 January 2013 10:38, Sebastien Sterling <[email protected] <mailto:[email protected]>> wrote: Does anyone have an autodesk support service number or email, i don't seem to have got one with my purchase conformation, big surprise there... On 8 January 2013 11:33, Sebastien Sterling <[email protected] <mailto:[email protected]>> wrote: I'm getting the impression that the head of IT is an incredibly obtuse individual i have the installer, what i need is the administrative rights so that i can install it or he can install it, but there is where he has my head in a vice, he's making me jump through every administrative whoop twice. i like your Idea Dan, i will appeal the trial version idea, but it will come down to weather this guy in IT wants to bother coming down to give admin to do so. On 8 January 2013 11:18, Dan Yargici <[email protected] <mailto:[email protected]>> wrote: Could you ask them to install a trial in the meantime? DAN On Tue, Jan 8, 2013 at 12:12 PM, Sebastien Sterling <[email protected] <mailto:[email protected]>> wrote: I bought it in the EU and i plan on using it in the EU, the company nWave, is concerned that me using this personnel license within their company is ok with autodesk i need to find some official guidline or confermation from autodesk to put this at piece. its ridiculously difficult to get in contact with autodesk, i need this quick is there an official email for Autodesk subscription / licensing support?, mine is not a subscription advantage pack, i bought a license. this situation is obscene. i don't know where to go with this... On 8 January 2013 10:55, Rob Chapman <[email protected] <mailto:[email protected]>> wrote: Hi Sebastien, if you bought it in EU you can use it in EU, no? thought the issue was if it was US / EU usage. even then you can grant a temporary license to yourself to work away from the 'license server' for a month at a time... am sure AD do not expect you to buy two versions for inside / outside EU , that would be preposterous... have you emailed Autodesk subscription / licensing support? best Rob On 8 January 2013 09:36, Sebastien Sterling <[email protected] <mailto:[email protected]>> wrote: Greeting good day good evening everyone, Fellow Softimage users, my name is Sebastien Sterling, recently i purchesed my own softimage license so as i was going to work for nWave digital a Belgium feature film studio, and that i know of no better tool for the work i do, mine is a character modeling position. The place uses maya, but i was told that if i was able to provide my own license that this should not be a problem. however there seems to be a schism in the company. and the higher up IT peoples stance is: they require confirmation from Autodesk that i can use my my license in the this company. My question is this, has anyone ever brought their softimage to work for a company ? if so how did this come about...\ or Alternatively, what would autodesks stance be on this, as the issue seems to hinge on the leagle ramification of package controls. I love this package, i bought it, even in these uneasy questionable times, and i love this community, please guys, Help me !
