I had a similar problem with SI2013 in May this year. It took a few days but my reseller managed to get me those licenses after the 3 years period but explained me that normally, you need to activate your licenses before the 3 years expiration.
Martin Sent from my iPhone 2016/11/01 1:50、Maurice Patel <[email protected]> のメッセージ: > Hi, I am not sure what is going on and will look into this at our end > (Autodesk) too. > maurice > > Maurice Patel > Tél: 514 954-7134 > Cell: 514 242-6549 > > From: [email protected] > [mailto:[email protected]] On Behalf Of xabian dreiD > Sent: Monday, October 31, 2016 12:05 PM > To: [email protected] > Subject: Maya with Softimage 2016 - license questions > > hi gang, > > i bought maya with softimage 2016 bundle last year and i'm on subsbcription, > which allows me to use the last 3 versions. now i need softimage 2013 for an > older project and i could download it through my account but autodesk support > won't give me a serial because they saying i'm now on maya with softimage > 2017 and they just can give me softimage 2014 because this would be 3 > versions back!? this must be a halloween joke or not!? if this would be > true so what will happen in year 2020? then i can not use any softimage or > what? my reseller said maya and softimage 2016 is perpetual for both maya and > softimage!. what will happen if i cancel my subscription? i originally bought > that package for a perpetual softimage and did subscription because my > reseller said then i can upgrade maya, but softimage will be the same > perpetual license. > > i tried already to reach out autodesk support to get further information, but > the support acts like an autoresponder.. also my reseller could't help for > now, they trying to talk to autodesk. i hope somebody here can bring some > light into the darkness?! > > thx! -xabian > > <winmail.dat> > ------ > Softimage Mailing List. > To unsubscribe, send a mail to [email protected] with > "unsubscribe" in the subject, and reply to confirm. ------ Softimage Mailing List. To unsubscribe, send a mail to [email protected] with "unsubscribe" in the subject, and reply to confirm.
