If they were maintenance subscriptions then yes you should have been given perpetual licenses – the challenge might be reactivation as that is not guaranteed. But maintenance licenses should be perpetual ones.
Maurice Patel Tél: 514 954-7134 Cell: 514 242-6549 From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of xabian dreiD Sent: Wednesday, November 02, 2016 10:02 AM To: softimage@listproc.autodesk.com Subject: Re: Maya with Softimage 2016 - license questions hey guys, i just received my serials for Softimage 2013 & 2014! thanks a lot for your support maurice!! one last question: if i would cancel my maintenance subsciption for that so called Maya & Softimage Bundle 2016 in the future, then i will stuck at the maya version that are available until my subscription ends AND on softimage 2016 (2015 R2) and can use them perpetual, right? best regards -xabian 2016-11-01 19:01 GMT+01:00 Martin Chatterjee <martin.chatterjee.li...@googlemail.com<mailto:martin.chatterjee.li...@googlemail.com>>: Thanks Maurice, that's great to hear. Cheers, Martin -- Martin Chatterjee [ Freelance Technical Director ] [ http://www.chatterjee.de<http://www.chatterjee.de/> ] [ https://vimeo.com/chatterjee ] On Tue, Nov 1, 2016 at 2:38 PM, Maurice Patel <maurice.pa...@autodesk.com<mailto:maurice.pa...@autodesk.com>> wrote: I have an update. The support person is incorrect. There is an exception for Softimage. Our backend systems were modified recently and the exception was not migrated to the new system creating the problem. Since the system no longer reflects the exception support is just giving you a standard response. We are trying to figure out a way to fix this at the moment. There is a workaround path apparently I am also trying to get details on that. Will keep you posted maurice Maurice Patel Tél: 514 954-7134<tel:514%20954-7134> Cell: 514 242-6549<tel:514%20242-6549> From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com>] On Behalf Of xabian dreiD Sent: Tuesday, November 01, 2016 9:30 AM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: Re: Maya with Softimage 2016 - license questions hey martin, thanks for sharing your experience! i bought the maya softimage bundle mainly because of softimage and the maintenance plan because i thought its nice mayabe to migrate to mayalater and also to have the possibility to use previous versions of softimage.. but after another contact with autodesk support it seems they making really no difference between maya and softimage versions: "The software you're trying to activate remains not eligible for use. In regards to our upgrade policy, as newer versions of the software are released, the older ones become not eligible, using your example, by next year you would have the right to the newest version of Maya with Softimage, and indeed, the 2014 would not be available for use as it is now. I can't be certain of what happened to the other user you mentioned, perhaps if you manage to get in touch with him he can explain exactly how he managed to activate the software." i wonder what will happen if i cancel my subscription now? will i hold maya 2017 and also softimage 2016 (2015R2)? my reseller said these where perpetual licenses i can use forever! i hope also maurice can maybe help to get my 2013 activated and clarify these questions!? 2016-11-01 10:04 GMT+01:00 Martin Yara <furik...@gmail.com<mailto:furik...@gmail.com><mailto:furik...@gmail.com<mailto:furik...@gmail.com>>>: AFAIK, and that's what I could understand from my experience with SI 2013, it means 3 versions previous to their latest series, being that 2017 and soon to be 2018. It doesn't matter what is the latest Softimage version. So in 2019 (I think 2015R2 would still be in the 2015 group) you won't be able to use Softimage at all if you haven't activated your licenses yet, not without your reseller doing some magic for you at least. I hope Maurice can do something for you. btw, If you haven't activated your 2014 license, do it now. Martin On Tue, Nov 1, 2016 at 5:56 PM, xabian dreiD <xabia...@gmail.com<mailto:xabia...@gmail.com><mailto:xabia...@gmail.com<mailto:xabia...@gmail.com>>> wrote: Hmmm, that is interesting... but also strange, because the subscription contract says its allowed to use the last 3 versions. The funny thing is the last Softimage version in my Autodesk Account is 2016, which is 2015 R2 in reality :) [Inline-Bild 1] So 3 versions back would be 2013 and my account also offers me the possibility to download 2013 and clearly says: "Your contract includes access to this products" [Inline-Bild 2] But the support says i'm now on Maya with Softimage 2017 and 3 version back will be 2014. But this is only for Maya in my opinion because there is certainly no Softimage 2017. So next year we also would not be allowed to use 2014 and one year later not 2015 and one more not even 2016 (which is 2015 R2) ??? 2016-11-01 2:37 GMT+01:00 Martin <furik...@gmail.com<mailto:furik...@gmail.com><mailto:furik...@gmail.com<mailto:furik...@gmail.com>>>: I had a similar problem with SI2013 in May this year. It took a few days but my reseller managed to get me those licenses after the 3 years period but explained me that normally, you need to activate your licenses before the 3 years expiration. Martin Sent from my iPhone 2016/11/01 1:50、Maurice Patel <maurice.pa...@autodesk.com<mailto:maurice.pa...@autodesk.com><mailto:maurice.pa...@autodesk.com<mailto:maurice.pa...@autodesk.com>>> のメッセージ: > Hi, I am not sure what is going on and will look into this at our end > (Autodesk) too. > maurice > > Maurice Patel > Tél: 514 954-7134<tel:514%20954-7134><tel:514%20954-7134> > Cell: 514 242-6549<tel:514%20242-6549><tel:514%20242-6549> > > From: > softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com><mailto:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com>> > > [mailto:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com><mailto:softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com>>] > On Behalf Of xabian dreiD > Sent: Monday, October 31, 2016 12:05 PM > To: > softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com><mailto:softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com>> > Subject: Maya with Softimage 2016 - license questions > > hi gang, > > i bought maya with softimage 2016 bundle last year and i'm on subsbcription, > which allows me to use the last 3 versions. now i need softimage 2013 for an > older project and i could download it through my account but autodesk support > won't give me a serial because they saying i'm now on maya with softimage > 2017 and they just can give me softimage 2014 because this would be 3 > versions back!? this must be a halloween joke or not!? if this would be > true so what will happen in year 2020? then i can not use any softimage or > what? my reseller said maya and softimage 2016 is perpetual for both maya and > softimage!. what will happen if i cancel my subscription? i originally bought > that package for a perpetual softimage and did subscription because my > reseller said then i can upgrade maya, but softimage will be the same > perpetual license. > > i tried already to reach out autodesk support to get further information, but > the support acts like an autoresponder.. also my reseller could't help for > now, they trying to talk to autodesk. i hope somebody here can bring some > light into the darkness?! > > thx! -xabian > > <winmail.dat> > ------ > Softimage Mailing List. > To unsubscribe, send a mail to > softimage-requ...@listproc.autodesk.com<mailto:softimage-requ...@listproc.autodesk.com><mailto:softimage-requ...@listproc.autodesk.com<mailto:softimage-requ...@listproc.autodesk.com>> > with "unsubscribe" in the subject, and reply to confirm. ------ Softimage Mailing List. 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