hey maurice,
good news, thanks for your support!
2016-11-01 14:38 GMT+01:00 Maurice Patel <[email protected]>:
> I have an update.
> The support person is incorrect. There is an exception for Softimage. Our
> backend systems were modified recently and the exception was not migrated
> to the new system creating the problem. Since the system no longer reflects
> the exception support is just giving you a standard response. We are
> trying to figure out a way to fix this at the moment. There is a workaround
> path apparently I am also trying to get details on that. Will keep you
> posted
> maurice
>
> Maurice Patel
> Tél: 514 954-7134
> Cell: 514 242-6549
>
> From: [email protected] [mailto:softimage-bounces@
> listproc.autodesk.com] On Behalf Of xabian dreiD
> Sent: Tuesday, November 01, 2016 9:30 AM
> To: [email protected]
> Subject: Re: Maya with Softimage 2016 - license questions
>
> hey martin,
>
> thanks for sharing your experience! i bought the maya softimage bundle
> mainly because of softimage and the maintenance plan because i thought its
> nice mayabe to migrate to mayalater and also to have the possibility to
> use previous versions of softimage.. but after another contact with
> autodesk support it seems they making really no difference between maya and
> softimage versions:
>
> "The software you're trying to activate remains not eligible for use.
> In regards to our upgrade policy, as newer versions of the software are
> released, the older ones become not eligible, using your example, by next
> year you would have the right to the newest version of Maya with Softimage,
> and indeed, the 2014 would not be available for use as it is now.
> I can't be certain of what happened to the other user you mentioned,
> perhaps if you manage to get in touch with him he can explain exactly how
> he managed to activate the software."
>
>
> i wonder what will happen if i cancel my subscription now? will i hold
> maya 2017 and also softimage 2016 (2015R2)? my reseller said these where
> perpetual licenses i can use forever!
>
> i hope also maurice can maybe help to get my 2013 activated and clarify
> these questions!?
>
> 2016-11-01 10:04 GMT+01:00 Martin Yara <[email protected]<mailto:fur
> [email protected]>>:
> AFAIK, and that's what I could understand from my experience with SI 2013,
> it means 3 versions previous to their latest series, being that 2017 and
> soon to be 2018. It doesn't matter what is the latest Softimage version.
>
> So in 2019 (I think 2015R2 would still be in the 2015 group) you won't be
> able to use Softimage at all if you haven't activated your licenses yet,
> not without your reseller doing some magic for you at least.
>
> I hope Maurice can do something for you.
>
> btw, If you haven't activated your 2014 license, do it now.
>
> Martin
>
> On Tue, Nov 1, 2016 at 5:56 PM, xabian dreiD <[email protected]<mailto:
> [email protected]>> wrote:
> Hmmm, that is interesting... but also strange, because the subscription
> contract says its allowed to use the last 3 versions.
> The funny thing is the last Softimage version in my Autodesk Account is
> 2016, which is 2015 R2 in reality :)
> [Inline-Bild 1]
> So 3 versions back would be 2013 and my account also offers me the
> possibility to download 2013 and clearly says: "Your contract includes
> access to this products"
>
> [Inline-Bild 2]
>
> But the support says i'm now on Maya with Softimage 2017 and 3 version
> back will be 2014. But this is only for Maya in my opinion because there is
> certainly no Softimage 2017. So next year we also would not be allowed to
> use 2014 and one year later not 2015 and one more not even 2016 (which is
> 2015 R2) ???
>
> 2016-11-01 2:37 GMT+01:00 Martin <[email protected]<mailto:fur
> [email protected]>>:
> I had a similar problem with SI2013 in May this year.
> It took a few days but my reseller managed to get me those licenses after
> the 3 years period but explained me that normally, you need to activate
> your licenses before the 3 years expiration.
>
> Martin
> Sent from my iPhone
>
> 2016/11/01 1:50、Maurice Patel <[email protected]<mailto:
> [email protected]>> のメッセージ:
>
> > Hi, I am not sure what is going on and will look into this at our end
> (Autodesk) too.
> > maurice
> >
> > Maurice Patel
> > Tél: 514 954-7134<tel:514%20954-7134>
> > Cell: 514 242-6549<tel:514%20242-6549>
> >
> > From: [email protected]<mailto:softimage-
> [email protected]> [mailto:softimage-bounces@
> listproc.autodesk.com<mailto:[email protected]>] On
> Behalf Of xabian dreiD
> > Sent: Monday, October 31, 2016 12:05 PM
> > To: [email protected]<mailto:softimage@listproc.
> autodesk.com>
> > Subject: Maya with Softimage 2016 - license questions
> >
> > hi gang,
> >
> > i bought maya with softimage 2016 bundle last year and i'm on
> subsbcription, which allows me to use the last 3 versions. now i need
> softimage 2013 for an older project and i could download it through my
> account but autodesk support won't give me a serial because they saying i'm
> now on maya with softimage 2017 and they just can give me softimage 2014
> because this would be 3 versions back!? this must be a halloween joke or
> not!? if this would be true so what will happen in year 2020? then i can
> not use any softimage or what? my reseller said maya and softimage 2016 is
> perpetual for both maya and softimage!. what will happen if i cancel my
> subscription? i originally bought that package for a perpetual softimage
> and did subscription because my reseller said then i can upgrade maya, but
> softimage will be the same perpetual license.
> >
> > i tried already to reach out autodesk support to get further
> information, but the support acts like an autoresponder.. also my reseller
> could't help for now, they trying to talk to autodesk. i hope somebody here
> can bring some light into the darkness?!
> >
> > thx! -xabian
> >
> > <winmail.dat>
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