hey guys, i just received my serials for Softimage 2013 & 2014! thanks a lot for your support maurice!!
one last question: if i would cancel my maintenance subsciption for that so called Maya & Softimage Bundle 2016 in the future, then i will stuck at the maya version that are available until my subscription ends AND on softimage 2016 (2015 R2) and can use them perpetual, right? best regards -xabian 2016-11-01 19:01 GMT+01:00 Martin Chatterjee < [email protected]>: > Thanks Maurice, that's great to hear. > > Cheers, Martin > > -- > Martin Chatterjee > > [ Freelance Technical Director ] > [ http://www.chatterjee.de ] > [ https://vimeo.com/chatterjee ] > > On Tue, Nov 1, 2016 at 2:38 PM, Maurice Patel <[email protected]> > wrote: > >> I have an update. >> The support person is incorrect. There is an exception for Softimage. Our >> backend systems were modified recently and the exception was not migrated >> to the new system creating the problem. Since the system no longer reflects >> the exception support is just giving you a standard response. We are >> trying to figure out a way to fix this at the moment. There is a workaround >> path apparently I am also trying to get details on that. Will keep you >> posted >> maurice >> >> Maurice Patel >> Tél: 514 954-7134 >> Cell: 514 242-6549 >> >> From: [email protected] [mailto: >> [email protected]] On Behalf Of xabian dreiD >> Sent: Tuesday, November 01, 2016 9:30 AM >> To: [email protected] >> Subject: Re: Maya with Softimage 2016 - license questions >> >> hey martin, >> >> thanks for sharing your experience! i bought the maya softimage bundle >> mainly because of softimage and the maintenance plan because i thought its >> nice mayabe to migrate to mayalater and also to have the possibility to >> use previous versions of softimage.. but after another contact with >> autodesk support it seems they making really no difference between maya and >> softimage versions: >> >> "The software you're trying to activate remains not eligible for use. >> In regards to our upgrade policy, as newer versions of the software are >> released, the older ones become not eligible, using your example, by next >> year you would have the right to the newest version of Maya with Softimage, >> and indeed, the 2014 would not be available for use as it is now. >> I can't be certain of what happened to the other user you mentioned, >> perhaps if you manage to get in touch with him he can explain exactly how >> he managed to activate the software." >> >> >> i wonder what will happen if i cancel my subscription now? will i hold >> maya 2017 and also softimage 2016 (2015R2)? my reseller said these where >> perpetual licenses i can use forever! >> >> i hope also maurice can maybe help to get my 2013 activated and clarify >> these questions!? >> >> 2016-11-01 10:04 GMT+01:00 Martin Yara <[email protected]<mailto:fur >> [email protected]>>: >> AFAIK, and that's what I could understand from my experience with SI >> 2013, it means 3 versions previous to their latest series, being that 2017 >> and soon to be 2018. It doesn't matter what is the latest Softimage version. >> >> So in 2019 (I think 2015R2 would still be in the 2015 group) you won't >> be able to use Softimage at all if you haven't activated your licenses yet, >> not without your reseller doing some magic for you at least. >> >> I hope Maurice can do something for you. >> >> btw, If you haven't activated your 2014 license, do it now. >> >> Martin >> >> On Tue, Nov 1, 2016 at 5:56 PM, xabian dreiD <[email protected]<mailto: >> [email protected]>> wrote: >> Hmmm, that is interesting... but also strange, because the subscription >> contract says its allowed to use the last 3 versions. >> The funny thing is the last Softimage version in my Autodesk Account is >> 2016, which is 2015 R2 in reality :) >> [Inline-Bild 1] >> So 3 versions back would be 2013 and my account also offers me the >> possibility to download 2013 and clearly says: "Your contract includes >> access to this products" >> >> [Inline-Bild 2] >> >> But the support says i'm now on Maya with Softimage 2017 and 3 version >> back will be 2014. But this is only for Maya in my opinion because there is >> certainly no Softimage 2017. So next year we also would not be allowed to >> use 2014 and one year later not 2015 and one more not even 2016 (which is >> 2015 R2) ??? >> >> 2016-11-01 2:37 GMT+01:00 Martin <[email protected]<mailto:fur >> [email protected]>>: >> I had a similar problem with SI2013 in May this year. >> It took a few days but my reseller managed to get me those licenses after >> the 3 years period but explained me that normally, you need to activate >> your licenses before the 3 years expiration. >> >> Martin >> Sent from my iPhone >> >> 2016/11/01 1:50、Maurice Patel <[email protected]<mailto: >> [email protected]>> のメッセージ: >> >> > Hi, I am not sure what is going on and will look into this at our end >> (Autodesk) too. >> > maurice >> > >> > Maurice Patel >> > Tél: 514 954-7134<tel:514%20954-7134> >> > Cell: 514 242-6549<tel:514%20242-6549> >> > >> > From: [email protected]<mailto:softimage-bou >> [email protected]> [mailto:softimage-bounces@list >> proc.autodesk.com<mailto:[email protected]>] On >> Behalf Of xabian dreiD >> > Sent: Monday, October 31, 2016 12:05 PM >> > To: [email protected]<mailto:[email protected] >> todesk.com> >> > Subject: Maya with Softimage 2016 - license questions >> > >> > hi gang, >> > >> > i bought maya with softimage 2016 bundle last year and i'm on >> subsbcription, which allows me to use the last 3 versions. now i need >> softimage 2013 for an older project and i could download it through my >> account but autodesk support won't give me a serial because they saying i'm >> now on maya with softimage 2017 and they just can give me softimage 2014 >> because this would be 3 versions back!? this must be a halloween joke or >> not!? if this would be true so what will happen in year 2020? then i can >> not use any softimage or what? my reseller said maya and softimage 2016 is >> perpetual for both maya and softimage!. what will happen if i cancel my >> subscription? i originally bought that package for a perpetual softimage >> and did subscription because my reseller said then i can upgrade maya, but >> softimage will be the same perpetual license. >> > >> > i tried already to reach out autodesk support to get further >> information, but the support acts like an autoresponder.. also my reseller >> could't help for now, they trying to talk to autodesk. i hope somebody here >> can bring some light into the darkness?! >> > >> > thx! -xabian >> > >> > <winmail.dat> >> > ------ >> > Softimage Mailing List. >> > To unsubscribe, send a mail to [email protected] >> <mailto:[email protected]> with "unsubscribe" in >> the subject, and reply to confirm. >> >> ------ >> Softimage Mailing List. >> To unsubscribe, send a mail to [email protected] >> <mailto:[email protected]> with "unsubscribe" in >> the subject, and reply to confirm. >> >> >> ------ >> Softimage Mailing List. >> To unsubscribe, send a mail to [email protected] >> <mailto:[email protected]> with "unsubscribe" in >> the subject, and reply to confirm. >> >> >> ------ >> Softimage Mailing List. >> To unsubscribe, send a mail to [email protected] >> <mailto:[email protected]> with "unsubscribe" in >> the subject, and reply to confirm. >> >> >> ------ >> Softimage Mailing List. >> To unsubscribe, send a mail to [email protected] >> with "unsubscribe" in the subject, and reply to confirm. >> > > > ------ > Softimage Mailing List. > To unsubscribe, send a mail to [email protected] > with "unsubscribe" in the subject, and reply to confirm. >
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