On 19 March I inquired of this list why header munging was an
imposition upon abuse desk staff and operations.
The one response offered at this time does reference some challenges
faced by abuse desk staff, but does not present to me a direct response
to the question.
Certainly an ISP should give their customer "the benefit of the doubt";
but just as certainly for me the ISP should also weigh the evidence.
If a significant number (greater than one or two or a relative few) of
complaints arrive, alleging that one of the ISP's customers was abusive
of AUP, and all of them presented evidence of their victimization,
which evidence included full but appropriately munged headers which
protect the identity of the victim while exposing the identity of the
abuser, then the abuse desk ought to be responsive to the reality of
the situation, and it should have no technical difficulty in doing so.
It seems to me that proper resolution of this matter is not with abuse
desk policies, but rather ISP contract policies. A discussion of
contract policies would be appropriate to SpamCon, but not in this
subject thread.
Do ISPs have a responsibility to protect their paying customers from
the public network?
Do ISPs have a responsibility to protect the public network from their
paying customers?
So, a relative few complaints aren't going to stop the abuse,
regardless of whether the evidence headers are 'munged' (protective of
the privacy of the victim).
The character and structure of abuse desk operations today has no
business being anything like it was a single year ago. "In the old
days", 'abuse' was different than it is today; and than it will be
tomorrow; both in quanity and quality, but most certainly in quantity
if ISPs don't take a serious responsibility for enforcing AUP.
Once the quantity of complaints crosses a threshold level, a
responsible ISP should be willing and able to take action which does
not require exposing the identities of the victims.
eh?
`~Maynard
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