I have the same issue, its basically broken use of spanning sync for over a month now.
On Jan 19, 11:17 am, Elouise Kelly <[email protected]> wrote: > Hi Byron > > Have you guys any feedback from Google about when the next service update is > going to be? I find it completely unacceptable that we have had this problem > from almost the beginning of December and now we have to wait until they do > a service update. Where is the customer in all of this? I have paid for a > product and service that I am no longer receiving and actually I have now > officially run out of patience. > > Can someone please fix this problem or can you refund what I paid for > Spanning Sync. > > Elouise > > 2010/1/13 byron.shaheen <[email protected]> > > > > > Hi Elouise, > > > Google has resolved the issue, but they haven't updated the service > > with the fix yet. It will be done during Googles next service update, > > but we're not sure when that will be. We're currently waiting to find > > out when it will be done. > > > Thanks for everyones patience! > > > -Byron > > > --- > > Byron Shaheen > > [email protected] > >http://spanningsync.com > > > On Jan 13, 9:08 am, Elouise Kelly <[email protected]> wrote: > > > The problem has still not been resolved, just tried syncing after giving > > it > > > a break since yesterday but still nothing. I thought Google were almost > > done > > > sorting out? > > > > Elouise > > > > 2010/1/12 cwood <[email protected]> > > > > > I just got an email about this issue from my contact at Google: > > > > > > I received an update about the bug earlier today. It looks like our > > > > > engineering team has created a patch for the issue. It should be > > > > > pushed with the next calendar release. I'll need to follow up to > > find > > > > > out when the next release is. > > > > > So that's good news. As soon as I learn when that release will be, > > > > I'll let everyone know. > > > > > In the mean time, if you've been affected by this problem please > > > > contact [email protected] so we can extend your Spanning Sync > > > > subscription end date accordingly. > > > > > Thanks, > > > > Charlie > > > > > On Jan 11, 9:46 pm, Kazia Shuff <[email protected]> wrote: > > > > > I tried limiting it to the past 60 and it still failed. then 30 and > > it > > > > still failled... then 20 and still failed. So no such luck changing to > > only > > > > recent events in the application itself. Maybe if the feed is changed > > in the > > > > program code this will work, but nothing the end user can change. > > > > > > Kazia > > > > > > On Jan 11, 2010, at 8:14 PM, Jon wrote: > > > > > > > I concur that this problem is particularly frustrating, and while I > > > > > > know it's in Google's hands, I have done a bit of digging and have > > > > > > found some ways the Spanning Sync team might be able to work around > > it > > > > > > (hopefully this can be passed on to the engineering team). > > Spanning > > > > > > Sync is trying to download events from the Google servers using the > > > > > > feed. The Google servers choke on requests to the feed that > > Spanning > > > > > > Sync makes that look like the following (I've removed some of the > > > > > > details for my privacy): > > > http://www.google.com/calendar/feeds/[email protected]/private/full?gsessionid=REDACTED&updated-min=197 > > 0-03-17T00:00:00-00:00&max-results=100000 > > > > > > > I've noticed that if you change the min from 1970 to 2009, it works > > > > > > fine (farther back, not so much). So, I would imagine that there > > may > > > > > > be a workaround that involves only polling recent events. Has > > anyone > > > > > > tried limiting the sync to the past 30 days (I believe Spanning > > Sync > > > > > > has such an option)? Spanning Sync team, does this information > > help > > > > > > you? This problem really needs a solution, even if it's only a > > > > > > temporary measure, as this has been happening for nearly a month > > now. > > > > > > > Jon > > > > > > > On Jan 11, 12:31 pm, jc <[email protected]> wrote: > > > > > >> I just wanted to let you know that I tried to "start over." > > Spanning > > > > > >> Sync continues to be in stuck in an"nfinite loop of sync. But at > > > > > >> least it's not giving error messages anymore I suppose. > > > > > > >> On Jan 11, 7:34 am, cwood <[email protected]> wrote: > > > > > > >>> Several of our customers are still experiencing this problem, and > > we > > > > > >>> know how frustrating it is. We're hounding Google for a > > resolution, > > > > > >>> and will report back as soon as we know more. > > > > > > >>> Thanks, > > > > > >>> Charlie > > > > > > -- > > > > > > You received this message because you are subscribed to the Google > > > > Groups "Spanning Sync" group. > > > > > > To post to this group, send email to [email protected] > > . > > > > > > To unsubscribe from this group, send email to > > > > [email protected]<spanningsync%2bunsubscr...@google > > > > groups.com> > > <spanningsync%2bunsubscr...@google groups.com> > > > > . > > > > > > For more options, visit this group athttp:// > > > > groups.google.com/group/spanningsync?hl=en. > > > > > -- > > > > You received this message because you are subscribed to the Google > > Groups > > > > "Spanning Sync" group. > > > > To post to this group, send email to [email protected]. > > > > To unsubscribe from this group, send email to > > > > [email protected]<spanningsync%2bunsubscr...@google > > > > groups.com> > > <spanningsync%2bunsubscr...@google groups.com> > > > > . > > > > For more options, visit this group at > > > >http://groups.google.com/group/spanningsync?hl=en. > > > -- > > You received this message because you are subscribed to the Google Groups > > "Spanning Sync" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]<spanningsync%2bunsubscr...@google > > groups.com> > > . > > For more options, visit this group at > >http://groups.google.com/group/spanningsync?hl=en.
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