On 9/18/17 7:19 AM, vaibhav singh wrote: > Hi, > > Today I was having a chat with a colleague who is working on certain > XMPP related usecases. As neither he nor I am not much familiar with > XMPP we need help with a particular usecase he is stuck at: > > *Usecase: Customer Support implementation requires messages to and from > one JID (think "[email protected] <mailto:[email protected]>") to be sent > to/received from multiple support guys (think "[email protected] > <mailto:[email protected]>", "[email protected] <mailto:[email protected]>" etc), all of whom > are registered users on an XMPP server, with their own separate JIDs.*
Most people handle this with chatrooms, or the old workgroup queues spec: https://xmpp.org/extensions/xep-0142.html Peter
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