Hello, There are several ways that you could go about this. There is extended stanza addressing, "https://xmpp.org/extensions/xep-0033.html which lets you add additional addresses to a stanza. It's very bare-boned though. A more elaborate option would revolve around creating multi-user chat rooms, as defined in https://xmpp.org/extensions/xep-0045.html. A more specific, support desk oriented specification exists for that in the form of https://xmpp.org/extensions/xep-0142.html
Hope this helps! Regards, Guus On 18 September 2017 at 15:19, vaibhav singh <vaibhavsinghac...@gmail.com> wrote: > Hi, > > Today I was having a chat with a colleague who is working on certain XMPP > related usecases. As neither he nor I am not much familiar with XMPP we > need help with a particular usecase he is stuck at: > > *Usecase: Customer Support implementation requires messages to and from > one JID (think "c...@abc.com <c...@abc.com>") to be sent to/received from > multiple support guys (think "s...@abc.com <s...@abc.com>", "s...@abc.com > <s...@abc.com>" etc), all of whom are registered users on an XMPP server, > with their own separate JIDs.* > > Any message to "custo...@abc.com" should be redirected to one and only > one of the support guys, and not to anyone else. > > I found *XEP-0280: Message Carbons* which seemed promising but > unfortunately deals with one user having multiple resources, and (at a > first glance) seems to naively broadcast the same message to all resources > of one user. > > Is there any RFC/XEP which my colleague could refer to? Is it even > possible? If not, how do you propose we target this usecase? > > Regards, > Vaibhav Singh > > _______________________________________________ > Standards mailing list > Info: https://mail.jabber.org/mailman/listinfo/standards > Unsubscribe: standards-unsubscr...@xmpp.org > _______________________________________________ > >
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