On Mon, Sep 18, 2017 at 6:56 PM, Guus der Kinderen < [email protected]> wrote:
> Hello, > > There are several ways that you could go about this. There is extended > stanza addressing, "https://xmpp.org/extensions/xep-0033.html which lets > you add additional addresses to a stanza. It's very bare-boned though. A > more elaborate option would revolve around creating multi-user chat rooms, > as defined in https://xmpp.org/extensions/xep-0045.html. A more specific, > support desk oriented specification exists for that in the form of > https://xmpp.org/extensions/xep-0142.html > > Hope this helps! > Thanks Guus! This definitely helps. > > Regards, > > Guus > > On 18 September 2017 at 15:19, vaibhav singh <[email protected]> > wrote: > >> Hi, >> >> Today I was having a chat with a colleague who is working on certain XMPP >> related usecases. As neither he nor I am not much familiar with XMPP we >> need help with a particular usecase he is stuck at: >> >> *Usecase: Customer Support implementation requires messages to and from >> one JID (think "[email protected] <[email protected]>") to be sent to/received from >> multiple support guys (think "[email protected] <[email protected]>", "[email protected] >> <[email protected]>" etc), all of whom are registered users on an XMPP server, >> with their own separate JIDs.* >> >> Any message to "[email protected]" should be redirected to one and only >> one of the support guys, and not to anyone else. >> >> I found *XEP-0280: Message Carbons* which seemed promising but >> unfortunately deals with one user having multiple resources, and (at a >> first glance) seems to naively broadcast the same message to all resources >> of one user. >> >> Is there any RFC/XEP which my colleague could refer to? Is it even >> possible? If not, how do you propose we target this usecase? >> >> Regards, >> Vaibhav Singh >> >> _______________________________________________ >> Standards mailing list >> Info: https://mail.jabber.org/mailman/listinfo/standards >> Unsubscribe: [email protected] >> _______________________________________________ >> >> > > _______________________________________________ > Standards mailing list > Info: https://mail.jabber.org/mailman/listinfo/standards > Unsubscribe: [email protected] > _______________________________________________ > > -- Regards, Vaibhav Singh
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