On Mon, Sep 18, 2017 at 6:53 PM, Peter Saint-Andre <[email protected]> wrote:
> On 9/18/17 7:19 AM, vaibhav singh wrote: > > Hi, > > > > Today I was having a chat with a colleague who is working on certain > > XMPP related usecases. As neither he nor I am not much familiar with > > XMPP we need help with a particular usecase he is stuck at: > > > > *Usecase: Customer Support implementation requires messages to and from > > one JID (think "[email protected] <mailto:[email protected]>") to be sent > > to/received from multiple support guys (think "[email protected] > > <mailto:[email protected]>", "[email protected] <mailto:[email protected]>" etc), all of > > whom > > are registered users on an XMPP server, with their own separate JIDs.* > > Most people handle this with chatrooms, or the old workgroup queues spec: > > https://xmpp.org/extensions/xep-0142.html > > Peter > > > Thanks! This definitely helps. -- Regards, Vaibhav Singh
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