>Without checking with me first, John Carmichael had replied with a message >which implied that we were getting 'customer complaints'. To do that in a >'public forum' was (at best) irresponsible, and (at worst) a defamation of >our business integrity. > I do not think so. I have never seen in this list any kind of ill-will, and much less from John, who has always been very kind and cooperative... and (don't forget) a professional in this bussiness (!). As far as I can see, he just had a scientifical skeptichism, or rigorous curiosity, so as to say... And he did very well in telling us about it. That's the way we procceed in this list. Just that.
From my point of view I think Mr Hunt was a bit rude to John (*our* John!) and perhaps this lead us to a deffensive attitude. >find that there is nothing 'magic' about it, and we only claim an accuracy >to within 15 minutes (which is largely determined by the person's shadow). > > Oh! You should have begun from there, Mr Hunt. Then any of the alternative solutions proposed by Steve or Roger (this last is nice, provided that you have a good sight) can perform the same accuracy. >As regards our 100% 'customer satisfaction' record over the past 18 years, > > >I defy anyone to find one dissatisfied "Sunclock" customer in any country. > > Well, even tough mine was an strictly personal remark, many engineers in the list will understand my skeptichism on this kind of figures. To all of you, engineers or not, suffering the perlis of Quality Managing or not, skeptical or believers, blah, blah, blah, I recommend to read Richard Feynman's book "What do you care what other people say?", specifically the chapter called "Fantastic figures". He, who is a Nobel Prize winner, explains much better than I ever could what is behind these figures handled by Quality Managers. Once again, this wasn't an attack to Mr. Hunt. >With reference to Anselmo's message (and I did notice the 'wink' emoticon) >about our Quality Control - people might like to know that I was a Quality >Control Manager up until 1991, when my 'paying hobby' became too large and > > :-) (Another emoticon) When I was at the Engineering School I heard that "Good engineers MAKE things, bad engineers TEACH things, and these that are not even able to teach become QUALITY MANAGERS" :-) :-) :-) (More emoticons) Now seriously, sorry again about the jokes! It's simply envy! :-) Best regards, Anselmo Perez Serrada
