> I've been wondering about this. My conspiracy-theory guess is Decision One. > They were an outsourcer who provided all of our field service (badly).
So much for my positive impression of Umax customer service to my house. Dave > Kennedy, > > I remember when I first bought my c600 new and under warranty. There was some > kind of problem with the unit. Umax sent somebody to my house who opened up > my computer, replaced a part (can't remember which), and fixed the problem. I > live about 20 minutes outside of town too. That was some great customer > service. When is the last time anyone here had that kind of support? > Dave > >> Once we realized that Western Digital and Micropolis drives were dying MUCH >> sooner than Western Digital's and Micropolis' numbers said they should, we >> switched over to Quantum and IBM drives as fast as possible, both for new >> units and in service stock. They cost more, but what they saved in warranty >> replacements made the higher up-front prices worth it. >> >> UCC was interested in efficiency, but almost nothing the company did was >> about cutting costs. This was a company that spent money all over the >> place, and sold many machines at a loss. By mid-98, the whole venture was >> $36-million in the red. We beat Apple, Power Computing, and Motorola in >> product satisfaction in a Macworld survey, but getting there was expensive. >> -- SuperMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | Service & Replacement Parts [EMAIL PROTECTED] | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> SuperMacs list info: <http://lowendmac.com/supermacs/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/supermacs%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
