Ken wrote:
I have a 93 year old stepmother living 1000 miles from where I
live. She actually does amazingly well on the computer and Internet, but
occasionally has problems. Sometimes it is inadvertently clicking on
something, and that changing the way her browser or mail works. She is
using the latest version of SeaMonkey, as am I. When she encounters a
problem, I get her on the phone and while both of us are on the computer
try to picture what she is encountering, and see if I can correct her
problem.
Can't help with the symptoms, Ken, but have you/she considered "Remote
assistance" ? I use this to assist a number of friends of varying
ages, and it is a Godsend. If for any reason you cannot use Remote
Assistance, then perhaps consider Skype "Share screen".
Philip Taylor
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