On 08/23/2012 07:02 AM, Ken wrote: > I have a 93 year old stepmother living 1000 miles from where I live. > She actually does amazingly well on the computer and Internet, but > occasionally has problems. Sometimes it is inadvertently clicking on > something, and that changing the way her browser or mail works. She is > using the latest version of SeaMonkey, as am I. When she encounters a > problem, I get her on the phone and while both of us are on the computer > try to picture what she is encountering, and see if I can correct her > problem. Listed below is her latest problem and her description of it: > ______________ > "I have a question. When I am reading my new emails, the note appears, > "Compact Now?" I just discovered if I say yes it deletes all the > messages that I have read, and I did not want them deleted. > In fact, I think that may have been why I lost all those emails, because > I thought I was supposed to say yes, that it was a good thing to do. I > have not been saying yes, but today I decided that maybe I should > "compact"---whatever that means!!!!!!!!!!, and that is when I couldn't > find the email I had just opened. Do they go to Trash?" > ______________
When I compact my folders, the email subect/title area goes blank until the compacting process is complete. My _guess_ it that this is what she may be experiencing. > In her text above she cites "those Emails" from a previous incident > where she lost her messages in ALL folders, based upon her comments. I > intend to call her again tonight and walk her through the settings for > her SeaMonkey Email program and see if she has something set that could > explain why her messages in her INBOX were moved or deleted when she > compacted her folders. I also intend to ask her if she allowed the > compacting to complete before she did something else? See above. > > Does anyone have a possible explanation as to how messages could have > been moved or deleted during the compacting of folders?? I feel > confident that she did something or has set something that caused it, > since I have been using SeaMonkey for years and have never experienced > that type of problem. Thanks. > Were I you, I'd set up remote access (VNC, RTP etc) so that you can actually log into her computer, take control of it, and troubleshoot it while on the phone with her. I do the same for several relatives & couldn't imagine trying to do it otherwise - especially with an elderly person. _______________________________________________ support-seamonkey mailing list [email protected] https://lists.mozilla.org/listinfo/support-seamonkey
