Making a new install, all has gone fine. Seems that Symantec has been testing 
the file that I sended to them, and now I can install the update.

translated as I can from their analyzer:

Developers not knowed
Versión 1.91.0.0
Identifyed 30/08/2012 at 8:04:52
Very few users
Less than 5 users of the Norton Comunity has been using this file. <<( well 
tested ! )
____________________________
Very new
This file was launched less than 1 week ago.
____________________________
Of confdence for the user
Has indicated that is of confidence.
____________________________
Origin file:
setup.exe

File created:
nssckbi.dll
____________________________
Digital signature - SHA:
864b371b8af4356e14536e82fedd613b3e0a648bd0e8623e3bf42449bd8a15c0
____________________________
Digital signature - MD5:
00000000000000000000000000000000
____________________________

That's all.

Thank your for a nonexistent technical support. Bye.
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