Liz, I like the community of interest idea (1). While I don't have time to
help everyone who wants to know what to do with the Payment screen, I try to
keep up with FileMaker issues. So a Technical SIG would do well for me
whereas a Procedures list might be better for others.
Gary
> Subject: RE: Overwhelming Support List
> From: "Liz Gans" <[EMAIL PROTECTED]>
> Date: Fri, 16 Mar 2001 10:52:42 -0700
> X-Message-Number: 16
>
> Thanks, Barry, for your good advice. In fact, our best approach might be
> to
> do just as you say: help subscribers learn how to set digests, filter
> their
> email, and search their own archives.
>
> To figure out how to solve the problem, we'd like to find out from the
> ebase
> support community how it wants to organize itself--and we'll do our best
> to
> make it happen.
>
> 1. Are there communities of interest that you'd like to belong to, as
> opposed to the one large community we have right now? When we had two
> lists
> (newbies and support) we found that there was little distinction in the
> type
> of questions posted to each. They really didn't function as distinct
> communities of interest.
>
> 2. What do you think of using an web-based forum (such as one Ted Fickes
> just suggested outside the listserv, www.phorum.org)? Web-conferencing is
> organized by topic and is searchable. But you would have to get on a
> website
> every time you have a question (though you can set it to email to you the
> posts to a given thread of discussion).
>
> 3. Other ideas and preferences?
>
> The ebase team will be discussing different solutions next Tuesday, and we
> would like to be guided by what you all want. So please let us know!
>
> Liz
>
> ----------------
> Liz Gans
> Director, ebase Community Support
> TechRocks
> [EMAIL PROTECTED]
> ----------------
>
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