Are you adding in VM calls (probably listed as the last item on your bill)? If you don't have TMO 2 TMO on your account, these are billed as regular Whenever minutes. Personally I've found TMO billing to be highly accurate; since you can easily check your usage anytime, it is difficult to go over without being aware of it.
As far as billing goes, TMO continues to bill based on the time a call commences. So as you noted, a call beginning at 8:59pm would in fact draw from your regular bucket of Whenever minutes. Likewise, a call commencing at 6:59am would be rated as off-peak (although I have heard reports of the system automatically kicking you off after 7am to prevent long calls using night minutes). -----Original Message----- From: Craig Miller <[EMAIL PROTECTED]> Sent: Jan 6, 2005 1:00 AM To: [email protected] Subject: [T-Mobile-US] Billing Problems I just wanted to do some research before I go to battle with T-Mo over some billing issues, so any insight you guys could provide would be appreciated. I typically only use around 300 anytime min of my 600 min plan per month. Well, for the last two months I have been billed for going well over my allotted minutes. I paid the first bill without question thinking that with the holidays and traveling I've been doing, I've been relying on my mobile a lot more than a landline and maybe I did go over, but now that the second one is over too I'm concerned. As I looked closely at the bills, I started to notice some things that looked a little fishy, and it seems hard to tell how they come up with their minute usage numbers. One thing I noticed was that a 10 min call started at 8:59pm was billed as 10 anytime minutes, and not as 1 anytime and 9 free night minutes. Do they normally bill like this? I remember several occasions way back before I added the nights add-on and was free weekend only when they said the opposite. I used to try making calls Sunday night, just before midnight, and I'd stay on the phone for hours. When the bill came, I was hit with big charges as they billed me for the free weekend portion separately from the weekday portion. In an attempt to figure out what I should be paying, I added up every call on one of my bills made on week days between 7am and 9pm, less free calls to customer care, and got 632 minutes. They show 756 when I add my peak included plan minutes and peak mobile to mobile. It looks like they billed me for going over by 106 min. As this is the first time in a while I've actually looked closely at the bill, I just noticed it has 50 whenever loyalty minutes on there. Correct me if I'm wrong, but I guess this means I get 650 anytime min every month? That explains how they came up with the 106 (756 - 650). What I can't figure out is where the 756 comes from. As I said, I added up the minutes and only got 632 which should keep me under the allotted 650. And, even if they bill that 10 min call I mentioned as anytime, it still doesn't put me over the limit. Can anyone think of anything I might be overlooking or suggest what I should do? Thanks, Craig ------------------------ Yahoo! Groups Sponsor --------------------~--> In low income neighborhoods, 84% do not own computers. At Network for Good, help bridge the Digital Divide! http://us.click.yahoo.com/EpW3eD/3MnJAA/cosFAA/G6uqlB/TM --------------------------------------------------------------------~-> - - - - Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
