--- Craig Miller <[EMAIL PROTECTED]> wrote:
> One thing I noticed was that a 10 min call started at 8:59pm was > billed as > 10 anytime minutes, and not as 1 anytime and 9 free night minutes. > Do they > normally bill like this? That is normal. Unlike wireline service you are billed the rate that you *started* the call in. So a call started at 8:59 pm is still considered a peak rate call. OTOH if you started a call at 06:59 am and talked for two hours you still would be considered that it was a night billed call because you started the call before peak rate kicks in. A call to customer care could have told you that. >I remember several occasions way back > before I > added the nights add-on and was free weekend only when they said the > opposite. I used to try making calls Sunday night, just before > midnight, > and I'd stay on the phone for hours. When the bill came, I was hit > with big > charges as they billed me for the free weekend portion separately > from the > weekday portion. If you started a call at 11:59 pm you should be billed as weekend minutes. If you weren't that's an error on their part and you should get credit. > In an attempt to figure out what I should be paying, I added up every > call > on one of my bills made on week days between 7am and 9pm, less free > calls to > customer care, and got 632 minutes. They show 756 when I add my peak > included plan minutes and peak mobile to mobile. It looks like they > billed > me for going over by 106 min. As this is the first time in a while > I've > actually looked closely at the bill, I just noticed it has 50 > whenever > loyalty minutes on there. Correct me if I'm wrong, but I guess this > means I > get 650 anytime min every month? That explains how they came up with > the > 106 (756 - 650). If you attempt to add up your calls you will get a very different figure than what T-Mobile bills you as far as minutes used. For one thing they use full minute rounnding up to the next minute. For a nother they use what's called "send-to-end" billing meaning that not only are you billed for the actual time used after the end party's line answers the call you are also billed for any ringing time before the line answers plus however much time it takes to release the connection. So a 1 minute 30 second call may be billed as a three minute call after send-to-end and full minute rounding is figured in. > What I can't figure out is where the 756 comes from. As I said, I > added up > the minutes and only got 632 which should keep me under the allotted > 650. > And, even if they bill that 10 min call I mentioned as anytime, it > still > doesn't put me over the limit. Can anyone think of anything I might > be > overlooking or suggest what I should do? As I said you cannot do a "self add" of your minutes used or at least get any kind of accurate figure. If you want to constantly know what your useage is you should use the tools that T-Mobile makes available to you such as checking your minute useage by keying #646# or dialing 611 and after entering your phone number keying # after the Spanish announcement. #646# is accurate with the only caution that their tallying of your minute useage can be delayed by several hours. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ------------------------ Yahoo! Groups Sponsor --------------------~--> In low income neighborhoods, 84% do not own computers. At Network for Good, help bridge the Digital Divide! http://us.click.yahoo.com/EpW3eD/3MnJAA/cosFAA/G6uqlB/TM --------------------------------------------------------------------~-> - - - - Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
