There is NO "retention" department anymore and hasnt been for some time...
BY definition, Grandfathered options are not avaialble to be continued after price plan change... CCRs at any level are not authorized to continue them... Just cause any CCR says they can, does not in any way obligate TMobile to allow them to continue... On 6/10/05, Matthew Stevens <[EMAIL PROTECTED]> wrote: > You will likely loose your grandfathered 2.99 t-zones if you change your > plan. However there are loopholes that sometimes work. Call 611 and say > cancel to the automated system. This will get you to retentions. Tell them > what you want and see if they can help you. It is possible to change your > plan without loosing grandfathered options but the regular CSRs don't know > how or are unable to do so. Worst case they will not and you'll be stuck > switching and loosing 2.99 T-zones (which btw also includes 30 MMS) > > If you do switch the 4.99 t-zones does not include any SMS or MMS. Also the > SMS packages are 300 or 1000 and if 300 isn't enough (since you have a total > of 600 now) the 1000 SMS package is 6.99. However if you're interested > unlimited SMS can sometimes be obtained from Retentions also which is 9.99. > > Matthew > > -----Original Message----- > From: gtf8326 [mailto:[EMAIL PROTECTED] > Sent: Friday, June 10, 2005 5:09 PM > To: [email protected] > Subject: [T-Mobile-US] Changing Rate plans HELP > > I currently have the $39.99 plan with 600 anytime minutes with unlimited > nights & weekends. In addition, I have the Tzone at $2.99 and the extra 300 > SMS for $2.99 > > I am thinking of swithching to their new promo plan for $39.99 with 1000 > anytime minutes with unlimited nights & weekends. > > My question is, if I switch, will I lose my TZone rate plan of $2.99 and be > charged the current rate of $4.99? And under my current TZone package, it > includes 300 SMS - is this also included in the current > $4.99 TZone rate plan? > > I have called TMO CS and got 2 conflicting responses. I would appreciate > some input from others who have switched plans recently. > > Best Regards, > Gab > > > > > > - - - - > > > Yahoo! Groups Links > > > > > > > > ------------------------ Yahoo! Groups Sponsor --------------------~--> In low income neighborhoods, 84% do not own computers. At Network for Good, help bridge the Digital Divide! http://us.click.yahoo.com/EpW3eD/3MnJAA/cosFAA/G6uqlB/TM --------------------------------------------------------------------~-> - - - - Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
