Hi, thanks the instructions are for Adobe reader XI! Only! What version do you 
have?

Warm Regards, Brendon Donohue

On 1 May 2015, at 1:56 am, Larry Higgins via Talk <[email protected]> 
wrote:

Brenda, Congratulations on your victory over the Adobe Reader. I tried taking 
the precise steps as listed below, and for the life of me, couldn't make any 
kind of progress. I really don't know why the Ninite installer was successful, 
and not the typical solution. But I sure know how frustrating not being able to 
make something work that is supposed to work more or less right out of the box.

If I remember, following these instructions actually did the trick after 
installing the Ninite version. What do they put in that Ninite <smile>? after 
all, I downloaded the reader directly from the Adobe site at least three times 
and could get nowhere.

Enough, enough of this. Once again glad your back in the saddle with Adobe.

> On 4/30/2015 6:06 AM, Brenda via Talk wrote:
> All fixed thanks to the info Brendon posted - Adobe is talking again with 
> Window eyes and Avg, etc.
> 
> The fix is within Adobe XI.  See instructions below.
> 
> Thank you Tech Support (esp Dave) and also Brendon for sending the solution.
> 
> Brenda
> 
>> On 4/30/2015 4:03 AM, Brendon Charles Donohue via Talk wrote:
>> Hello,
>> 
>> Please see instructions below. Yes, this is something in adobe Reader that
>> you have to disable.
>> 
>> 1. On the Edit menu, click Preferences.
>> The Preferences window opens.
>> 2. In the Categories list on the left, select Security (Enhanced).
>> 3. In the Sandbox Protections area, clear the check box Enable Protected
>> Mode at start up and every other checkbox.
>> 4. Click OK.
>> For more information, see the Adobe website:
>> http://helpx.adobe.com/reader/using/protected-mode-windows.html
>> 
>> Give this a try.
>> Thank you.
>> 
>> Brendon Donohue.
>> 
>> -----Original Message-----
>> From: Talk
>> [mailto:[email protected]] On 
>> Behalf Of Larry Higgins via Talk
>> Sent: Thursday, April 30, 2015 1:21 PM
>> To: Window-Eyes Discussion List
>> Subject: Re: Adobe XI, W-E 9.1 and AVG 2015
>> 
>> Sorry, I should make one correction. I was not using AVG when having my
>> issues with Adobe Reader. Nevertheless, you still might give it a try.
>> It certainly couldn't hurt.
>> 
>>> On 4/29/2015 10:10 PM, Larry Higgins via Talk wrote:
>>> Have you tried downloading the
>>> Adobe Reader installer from ninite.com? I played hell with the reader
>>> for about a week after getting my Windows 8.1 system, until people
>>> suggested that I do this, and for some reason, it took care of this
>>> very issue. I simply couldn't get anything but a few lines of a
>>> document to read, couldn't move forward at all, but after installing
>>> the reader from Ninite I was good to go.
>>> 
>>> Good luck,
>>> 
>>> Larry
>>> 
>>>> On 4/29/2015 9:30 PM, Robert Byers via Talk wrote:
>>>> I can't read any Adobe at all.
>>>> That is since WE 9.
>>>> 
>>>> Rob.
>>>> 
>>>>> On 30/04/2015 5:19 AM, Brenda via Talk wrote:
>>>>> good afternoon list
>>>>> 
>>>>> I just spent the afternoon working with very patient Dave from W-e Tech
>>>>> Support with a conflict between Window eyes 9.1, AVG 2015 and Adobe XI.
>>>>> 
>>>>> Window Eyes will NOT read the drop down menus (I think that's the right
>>>>> word - File, view ect...) in adobe XI while AVG 2015 is enabled.
>>>>> 
>>>>> He said he is not aware of anyone else having this problem. Sooo,
>>>>> please if you are having this issue please let tech support (and me)
>>>>> know.  OR if you have a solution, please let me know.
>>>>> 
>>>>> For now, I can use NVDA to read the menus although it is a pain to do,
>>>>> at least it is a work around.
>>>>> 
>>>>> Thanks for any help you can give me.
>>>>> Brenda
>>>>> 
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> 
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