True. Friendly advice is one thing but true tech support is another beast
entirely.
Focus your powers and prepare for buttle.
-----Original Message-----
From: Baracco, Andrew W via Talk
Sent: Wednesday, July 29, 2015 3:01 PM
To: [email protected] ; Window-Eyes Discussion List
Subject: RE: [EXTERNAL] Re: Opinion on moving from paid version of WE to
freeversion
It troubles me when someone says that they'll just use this list for
tech support. There is a big difference between friendly advice and tech
support. I do not think that anyone here is going to spend a long time
helping someone solve a complicated problem when they are not being
compensated for their time. Fortunately I have seldom required true tech
support, but I have been grateful for its availability when I have
needed it. I think that the free offering is great for those in
financial need, but going from the paid product to the free product is a
big step backward, and not advisable particularly at this time when we
are going through such major changes.
Andy
-----Original Message-----
From: Talk
[mailto:[email protected]] On
Behalf Of Marvin Commerford via Talk
Sent: Wednesday, July 29, 2015 12:36 PM
To: Van Lant, Robin; Window-Eyes Discussion List
Subject: [EXTERNAL] Re: Opinion on moving from paid version of WE to
free version
Hi. Actually you would need to purchase a license for Dectalk.
Actually you've already made the large investment by buying WE in the
first place. For me the cost of an SMA is worth it for the tech support
and the delivery of cds for upgrades that use an SMA count. You also
can get your licensed upgrade quickly. Ok, the servers got hammered at
first but you've had WE for a while and probably have had quite a few
upgrades while you've had your SMA. I would rather have an agreement
with GW/AI for my screen reader. MS has nothing to do with it this way.
The free option is really fantastic for people who can't make the
initial investment in their screen reader but in my opinion its value
decreases for those of us who are working with the licensed full copy.
On 7/29/2015 10:28 AM, Van Lant, Robin via Talk wrote:
My last SMA is done, so I'm debating whether to buy a new one or move
to the free version of WE to upgrade to WE 9.2. The quality of tech
support was a big reason I chose Window Eyes originally and that is a
big factor for me to consider in this switch, but I also want to know if
others who made the switch think I'm giving up anything else. I
currently use the Dectalk voice in WE and do have Kurzweil so I can use
that Eloquence voice if I have to.
Opinions?
Robin Van Lant | Sr. Program Manager
Strategy & Performance Management | Key Equipment Finance
720-304-1060 | [email protected]
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