Right there with you, Andy. I appreciate this list for the things I learn that I didn't even know to ask. But sometimes I really need to talk to a support person who can help me think through complex issues on my work computer.
I appreciate the feedback on this thread and have decided to order the SMA as long as I can financially do it. -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Baracco, Andrew W via Talk Sent: Wednesday, July 29, 2015 3:01 PM To: [email protected]; Window-Eyes Discussion List Subject: RE: [EXTERNAL] Re: Opinion on moving from paid version of WE to free version It troubles me when someone says that they'll just use this list for tech support. There is a big difference between friendly advice and tech support. I do not think that anyone here is going to spend a long time helping someone solve a complicated problem when they are not being compensated for their time. Fortunately I have seldom required true tech support, but I have been grateful for its availability when I have needed it. I think that the free offering is great for those in financial need, but going from the paid product to the free product is a big step backward, and not advisable particularly at this time when we are going through such major changes. Andy -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Marvin Commerford via Talk Sent: Wednesday, July 29, 2015 12:36 PM To: Van Lant, Robin; Window-Eyes Discussion List Subject: [EXTERNAL] Re: Opinion on moving from paid version of WE to free version Hi. Actually you would need to purchase a license for Dectalk. Actually you've already made the large investment by buying WE in the first place. For me the cost of an SMA is worth it for the tech support and the delivery of cds for upgrades that use an SMA count. You also can get your licensed upgrade quickly. Ok, the servers got hammered at first but you've had WE for a while and probably have had quite a few upgrades while you've had your SMA. I would rather have an agreement with GW/AI for my screen reader. MS has nothing to do with it this way. The free option is really fantastic for people who can't make the initial investment in their screen reader but in my opinion its value decreases for those of us who are working with the licensed full copy. On 7/29/2015 10:28 AM, Van Lant, Robin via Talk wrote: > My last SMA is done, so I'm debating whether to buy a new one or move to the free version of WE to upgrade to WE 9.2. The quality of tech support was a big reason I chose Window Eyes originally and that is a big factor for me to consider in this switch, but I also want to know if others who made the switch think I'm giving up anything else. I currently use the Dectalk voice in WE and do have Kurzweil so I can use that Eloquence voice if I have to. > > Opinions? > > > Robin Van Lant | Sr. Program Manager > Strategy & Performance Management | Key Equipment Finance > 720-304-1060 | [email protected] > > > > This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. 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For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/andrew.bar acco%40va.gov. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/robin_van_lant%40key.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:[email protected] with 'No Promotional E-mails' in the SUBJECT line. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
