True. That's how I got started on my payment plan. Hard to believe that was
eight years ago now.
Focus your powers and prepare for buttle.
-----Original Message-----
From: Pamela Dominguez via Talk
Sent: Wednesday, July 29, 2015 5:53 PM
To: Keith Hinton ; Window-Eyes Discussion List
Subject: Re: Opinion on moving from paid version of WE to free version
They can charge your card over the phone, or probably online. I have done
it over the phone. Pam.
-----Original Message-----
From: Keith Hinton via Talk
Sent: Wednesday, July 29, 2015 7:36 PM
To: Chip Orange ; Window-Eyes Discussion List
Subject: Re: Opinion on moving from paid version of WE to free version
Hi folks, I'll be direct in my views here for ther est ofy ou.
1.
Hear is what makes AISquared/GW staff different from allt he other
major corporations out there.
One on one personal service.
In the business that I have owned for a year, I also provide my
clients personal support, and am on hand to help with whatever they
might need from me.
So if they don't know how something works, well there you go.
I believe in the personal touch, it sets much apart when that is given.
So while I use the free version of Window-Eyes and am on a fixed
income like many ofy ou, I am going to save up as much as I need to so
that I can ultimately invest in a full copy of Window-Eyes for several
reasons.
1. I'll get all the voices I want.
2.
I'd like the benefit of knowing that should I need help I'll get free
unlimited support and the personal touch the staff bring to
Window-Eyes.
3.
Knowing that I won't necessarily need Office installed will be of help
actualy, because the last thing I need is a screen reader dependent
upon Micorosft Office itself. Sorry guys, but I don't install Office
on all machines.
There are times where I have needed ot use Window-Eyes in virtual
machine environments for testing purposes, and every time I need do
that, I fire up the 60 day evaluation for those times.
Why? Because usually after I first set up a Windows machine, virutal
or not, I don't have Office installed.
And I'd prefer to have all voices just owrk out of hte box that
Window-Eyes supports without buying them separately.
I've come to see everything in my life, not as an expense, but as an
investment.
Investing in Window-Eyes over JAWS for my work life as it works with
the ecommerce shop I own even though I work out of my home in a lot of
cases would be an investment worth making to me, so I'm coming at you
from the other end of the spectrum.
I'm lucky that I haven't needed to pay for support because I can't
presently aford the support costs that come with Window-Eyes For
Office at all.
I own a business I need to save up money to make investments in it
from time to time, I need to save up money for this, that, and so on.
So, ultimately having to pay for support is a large deal breaker.
Requiring that Office be installed like I say is not at all funny to
me, and ultimately, I'd just like to pay for the occasional SMA.
I am sure AISquared makes paying for the SMA easy and quick.
DO they make you sign a Braille form or something crazy then mail it back?
Or can they just charge your card for you over the phone or online?
Either way, I think maintaining an agreement with them is worth it.
So there is my opinion especially regarding the personal touch.
I'd appreciate knowing from you SMA users how easy it has been to pay
for them when you've had to.
Talk to you all soon!
Regards,
Keith
On 7/29/15, Chip Orange via Talk <[email protected]> wrote:
Hi Robin,
If you use your screen reader for work, and in an emergency would really
need help, I would not give up support; it's too important to you (and
I've
seen too many people rescued by support when their Window-Eyes wasn't
working, or wasn't working with the program they needed). I also suspect
your requests for enhancements (especially to make it work with some new
program) get much more attention when you're a paying support customer.
As for the synthesizer, yes, you are giving up the use of any "high
quality"
one. You are also gambling on MS keeping this program going from year to
year; they could stop it at any time and your copy of Window-Eyes (the
free
one) would no longer work.
Chip
-----Original Message-----
From: Talk
[mailto:[email protected]]
On Behalf Of Van Lant, Robin via Talk
Sent: Wednesday, July 29, 2015 11:29 AM
To: Window-Eyes Discussion List
Subject: Opinion on moving from paid version of WE to free version
My last SMA is done, so I'm debating whether to buy a new one or move to
the
free version of WE to upgrade to WE 9.2. The quality of tech support was
a
big reason I chose Window Eyes originally and that is a big factor for me
to
consider in this switch, but I also want to know if others who made the
switch think I'm giving up anything else. I currently use the Dectalk
voice
in WE and do have Kurzweil so I can use that Eloquence voice if I have to.
Opinions?
Robin Van Lant | Sr. Program Manager
Strategy & Performance Management | Key Equipment Finance
720-304-1060 | [email protected]
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