You need to install WE 9.5.4.

On 10/17/2017 4:32 PM, Bernie Perella via Talk wrote:
Hi,  I have a Toshiba Satellite 2 in 1 laptop running the latest version
of Windows and WE 9.5.4.  Sometime ago, my system began to be more
unstable and I was having a number of issues with WE. After researching
the issue, I concluded that my computer had a virus or a piece of
malfunctioning hardware.  After exhausting as many possible solutions
that I knew, I finally did a Windows reset during which many apps,
including WE were uninstalled.  After the reset, I tried using  the
downloaded file for WE 9.2 but when I tried to eecute it, I got an error
indicating that the certificate was blocked by an administrator.  I have
an admin account on my system so I am not sure who the administrator
would be.  In the meantime, I used Narrator only to discover that things
hadn't improved very much.  I contacted the MS disabilities desk and
after much discussion, they advised that I do a windows repair. they
helped me through the process.  Before doing it, the MS rep attempted to
install the We 9.2 and even though the same error occurred, WE 9.2  did
install.  After the repair, when WE 9.2 starts, I get a hooking error
and the error window isn't easy to close.  I remember that this hooking
error issue was discussed but since I haven't yet restored my back
emails, I am asking for help with it and with the certificate problem.
Like many on here, I realize that the other company isn't helping very
much so thought I would tap the knowledge base on this list.  Thanks in
advance. BP

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