Hi,  I previously, I had WE 9.5.4 on the system but the download for 
that version was only an upgrade installation and not a complete 
installation.  So, I had to use a version that had the full install.  I 
have already tried to use that 9.5.4 upgrade installeer and got the same 
certificate blocked error.  Can one still get a full install of 9.5.4?


On 10/17/2017 4:58 PM, loy via Talk wrote:
> You need to install WE 9.5.4.
>
>
> On 10/17/2017 4:32 PM, Bernie Perella via Talk wrote:
>> Hi,  I have a Toshiba Satellite 2 in 1 laptop running the latest version
>> of Windows and WE 9.5.4.  Sometime ago, my system began to be more
>> unstable and I was having a number of issues with WE. After researching
>> the issue, I concluded that my computer had a virus or a piece of
>> malfunctioning hardware.  After exhausting as many possible solutions
>> that I knew, I finally did a Windows reset during which many apps,
>> including WE were uninstalled.  After the reset, I tried using the
>> downloaded file for WE 9.2 but when I tried to eecute it, I got an error
>> indicating that the certificate was blocked by an administrator.  I have
>> an admin account on my system so I am not sure who the administrator
>> would be.  In the meantime, I used Narrator only to discover that things
>> hadn't improved very much.  I contacted the MS disabilities desk and
>> after much discussion, they advised that I do a windows repair. they
>> helped me through the process.  Before doing it, the MS rep attempted to
>> install the We 9.2 and even though the same error occurred, WE 9.2  did
>> install.  After the repair, when WE 9.2 starts, I get a hooking error
>> and the error window isn't easy to close.  I remember that this hooking
>> error issue was discussed but since I haven't yet restored my back
>> emails, I am asking for help with it and with the certificate problem.
>> Like many on here, I realize that the other company isn't helping very
>> much so thought I would tap the knowledge base on this list. Thanks in
>> advance. BP
>>
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