My guess is, remains of old versions of window eyes are in the windows
registry.
-----Original Message-----
From: David Moore via Talk
Sent: Thursday, October 19, 2017 2:30 AM
To: Window-Eyes Discussion List
Cc: David Moore
Subject: RE: problem installing Windows 10 Fall Creator's update
Hi Rod!
Yes, there must be some traces hiding in folders. That is hard to track
down.
The only thing I can think of now, is to do a reinstall of the Windows
version you have, and then upgrade to Win10 1709 after that.
I had to do that once.
You can go to settings, and enter on update and security, and do a reinstall
of Windows.
That is probably what you will have to do, because that will clean all of
that stuff off of your computer!
Have a great one!
You will have to do a clean install, which will take all of your stuff off
the computer, so you will have to back it up first.
Sent from Mail for Windows 10
From: Rod Hutton via Talk
Sent: Wednesday, October 18, 2017 10:59 PM
To: Window-Eyes Discussion List
Cc: Rod Hutton
Subject: RE: problem installing Windows 10 Fall Creator's update
Hi David,
Yes, this is what I did and yet Windows update still reported the presence
of Window-Eyes 9.1 or below and 9.3.
I'm at a loss.
Thanks,
Rod
-----Original Message-----
From: Talk
[mailto:[email protected]] On Behalf
Of David Moore via Talk
Sent: October 18, 2017 10:11 PM
To: Window-Eyes Discussion List <[email protected]>
Cc: David Moore <[email protected]>
Subject: RE: problem installing Windows 10 Fall Creator's update
Hi!
Try uninstalling Window Eyes altogether, and use Narrator to install the
update. That really worked well for me!
Narrator gives you more information about the status of the update anyway.
That is a suggestion.
David Moore
Sent from Mail for Windows 10
From: Rod Hutton via Talk
Sent: Wednesday, October 18, 2017 9:36 PM
To: Window-Eyes Discussion List
Cc: Rod Hutton
Subject: problem installing Windows 10 Fall Creator's update
Hi everyone,
I checked for updates manually in my Windows 10 Home system today, and, when
attempting to install the update I got the message that two apps would have
to be uninstalled since they were incompatible with the update.
These were named Window-Eyes 9.1 and below and Window-Eyes 9.3.
This is quite puzzling insofar as I completely uninstalled Windo-Eyes 9.5.4
and reinstalled it.
For one thing, I could never have installed version 9.1 on this machine
since I got the system with Windos 10.
Okay, I began with Window-Eyes 9.2 and upgraded it along the way, but
insofar as I completely removed Window-Eyes 9.5.4 and then reinstalled it,
it looks as if Windows thinks I have old Window-Eyes files hanging around.
Incidentally, just to be sure, although I had uninstalled Window-Eyes 9.5.4
using Add/Remove Programs, I also downloaded and ran the Windo-Eyes Removal
tool just to be certain nothing was missed.
At this point, then, I cannot move forward to install the newest edition of
Windows 10.
I certainly can call the Microsoft Disability Answer Desk and see if they
can fix it.
However, I was just wondering if anyone has had a similar experience to
mine.
Thanks,
Rod
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