Hello Paul, Saturday, October 13, 2007, 12:22:57 PM, you wrote:
> 10/13/2007 6:56 AM > Hi Xav, > On 10/13/2007 Xav wrote: X>> Anyone of any type wants or should want a programme that "just works". > ALL software has some type of limitations, even SecondCopy and > Irfanview, two of the best written programs of all time. It is our > responsibility to recognize it and set up our customers to work within > the limitations instead of exposing them to our prejudices. Learning > to work with "what is" is a most valuable position to take in life. Not if there is a better alternative, in your case that being not upgrading to later versions. X>> To not consider your customers costs in using your product comes under X>> the heading of "commercial suicide". > My customers have been using TB since 1999. Many of them are still > using v. 2.12 because it provides all their needs. I only expose my > customers to versions that suit their needs. I also do not use > versions with bugs that negatively affect them. I keep copies of > several versions' installation files. Most of these people were OE or > Outlook users. None have ever asked to go back. All of this is _my_ > responsibility, not Ritlabs, or any other publisher. Then you are fortunate in being able to influence your customers so much. > It is your responsibility to find the best combination of features and > functionality for your customers and it is your responsibility to > acknowledge the limitations and learn to work within them. We are at cross-purposes. If a company produces a product that requires too much support, it will lose out - customers (whether they be the IT department or end users) will go elsewhere. In your case this has been accomplished by not upgrading to later versions. > BTW, this > is my 20th year as a consultant and database application developer. > Some of my customers are using a DOS database application in Win98SE > because that is what works best for them. It is absurd to force them > to "upgrade" to something that will do less for them! I fully agree with you. > I recently built > a Win2K machine for a new customer who had purchased a Vista machine > prior to contacting me. They thank me over and over and I received > additional customer referrals from them because of it. Out of curiosity - why not XP? > All of my business is received by word of mouth from a satisfied customer > and I > have more than I want. Nice to hear that. -- Best regards, Xav ________________________________________________________ Current beta is 3.99.24 | 'Using TBBETA' information: http://www.silverstones.com/thebat/TBUDLInfo.html
