Hello Gleason,

Saturday, October 13, 2007, 3:08:11 AM, you wrote:

> Gary,

>> my definition of a production environment is that of using a software
>> product day in and day out individually or within or upon a network of
>> computers *without* problems.

> Yes, that is what IT types want.  I understand that Thunderbird gives
> you that.  That is not the way most people use an email client.  It is
> not the way I use it for that matter.  It is the way IT managers use
> it.

Anyone of any type wants or should want a programme that "just works".

> Yes, your support costs should be your largest concern.  Ritlabs and
> other developers should feel free to not consider this when they make
> decisions.

To not consider your customers costs in using your product comes under
the heading of "commercial suicide".


-- 
Best regards,
 Xav                       


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