10/13/2007 6:56 AM Hi Xav,
On 10/13/2007 Xav wrote: X> Anyone of any type wants or should want a programme that "just works". ALL software has some type of limitations, even SecondCopy and Irfanview, two of the best written programs of all time. It is our responsibility to recognize it and set up our customers to work within the limitations instead of exposing them to our prejudices. Learning to work with "what is" is a most valuable position to take in life. X> To not consider your customers costs in using your product comes under X> the heading of "commercial suicide". My customers have been using TB since 1999. Many of them are still using v. 2.12 because it provides all their needs. I only expose my customers to versions that suit their needs. I also do not use versions with bugs that negatively affect them. I keep copies of several versions' installation files. Most of these people were OE or Outlook users. None have ever asked to go back. All of this is _my_ responsibility, not Ritlabs, or any other publisher. It is your responsibility to find the best combination of features and functionality for your customers and it is your responsibility to acknowledge the limitations and learn to work within them. BTW, this is my 20th year as a consultant and database application developer. Some of my customers are using a DOS database application in Win98SE because that is what works best for them. It is absurd to force them to "upgrade" to something that will do less for them! I recently built a Win2K machine for a new customer who had purchased a Vista machine prior to contacting me. They thank me over and over and I received additional customer referrals from them because of it. All of my business is received by word of mouth from a satisfied customer and I have more than I want. -- Take Care, Paul Voyager v.3.99.4 on Win2k SP4-Rollup1 5.0.2195 No IMAP OTFE ________________________________________________________ Current beta is 3.99.24 | 'Using TBBETA' information: http://www.silverstones.com/thebat/TBUDLInfo.html
