Hello Thomas,
> What email program is he using?
He's using Netscape. I tried to get him to switch to TB, but he has
about 4 years of messages archived in Netscape and over 100 filters
set up that he doesn't want to deal with re-doing in TB, so he won't
switch.
> Actually, while he would be right in a sense to be upset if you
> disclosed his salary to the whole department, it is not your fault,
> because he has set up his email program so that he actually requests
> you to reply to the other address. The fault is technically at his
> side.
Actually, no, it isn't. He has his e-mail program set up that way
because we require anybody who answers support e-mails to have it set
up that way (even I have my reply-to set up to that for mail that
comes in to the tech support address - fortunately, since I use TB, I
set that up only for that one folder where the tech support e-mails
get filtered in, but I don't think that's possible in his e-mail
program). I'm the one who put the reply-to policy in place (and stand
by it - before we put that in place what would happen is if a support
rep answered an e-mail on Monday but then wasn't working again until
Thursday, if the customer responded with a follow-up question it was
days before that got answered. By having the reply-to be the general
support address, anyone can answer a question even if it was initially
handled by another person.
So yeah - it's my fault, and it can't really be changed.
> You could take a look at the TO address before you hit send. ;-)
Thanks - that's normally what I do, but once in a while I goof up and
forget.
--
Jason Ellis, CEO
Hosting Solutions, Inc.
www.windowswebhost.com
[EMAIL PROTECTED]
--
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