> Part of quality leadership is getting done what must be done, by whatever > means are necessary and proper. If I were the president of STC, I would > demand that the website be as close to perfect as possible -- so well done > that a professional editor could not come along and find multiple errors on > it.
Yeah but "perfect" and "useful" are not the same, and I would take useful over perfect any day. Striving for useful is far more beneficial than striving for perfect. Not to say that the site is terribly useful, but it's getting better. > It's this one area that has consistently been poor -- and when I was talking > about quality at the top, I was referring to the editorial function -- the > quality of writing and editing in all the vehicles used by STC. I'm sure > there are many quality people at the top of the organization, but why has > none of them seen fit to make the public face of STC more professional? > There is just no excuse for grammatical errors or punctuation errors on the > website, or in the print publications, but they abound. All of those things, > but primarily the website, are PR tools, What the public sees should thus be > *perfect.* Of course, a stray error can creep in anywhere, but the STC site > bears the signs of no editing and no quality control. That task should be > mandated from the top. If the top folks are concerned about quality, why > aren't they concerned about the image that STC has among a contingent of its > members? Time, money, effort... they all cost a lot. And in a volunteer organization you get what you can out of those who step up to do the work. If you feel this strongly about it, then step up and do the work. Don't wait for them to farm work out to you - find the right people to talk to and drive the results you want to see. > I offered to help on the local site, too, and did send a few things I > noticed to the webmaster, who welcomed the help. I told him anytime he > needed another pair of eyes to feel free to call on me. He never did, and > he's moved on now. Never leave the ball in someone else's court if you're aching to play. > You'd double-check and even quadruple-check your company brochure, wouldn't > you? Well, the website is STC's company brochure and you can tell it's not > been properly reviewed. > > I shouldn't have become involved in this again. Well, it's obviously important to you so maybe you should. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com avid homebrewer and proud beer snob "I see your OOO message and raise you a clue." ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DOCUMENTATION & TRAINING WEST 07: THE USER EXPERIENCE April 18-21, 2007 ~ Vancouver BC ~ Marriott Pinnacle ~ free city tour 40+ sessions * free workshops * free iPod offer * www.doctrain.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
