SMART will probably have you look here:
2. *Diagnostic Log*
Click the SMARTBOARD icon in the system tray > Control Panel > About
Software and Product Support > Tools > SMARTBOARD Diagnostic>File>Saves as>*
SBDiagnostics.Log***
3. *Report Log*
Click the SMARTBOARD icon in the system tray > Control Panel > About
Software and Product Support > Tools > SMARTBOARD
Diagnostic>Report>Local>Saves as>*ReportLog.html*
and have you send them the reports. I've gotten lucky on my boards that are
out of warranty, they had me register them and then the one that failed they
replaced the whiteboard part.
Chris Franzen
Technology Coordinator
Nokomis School District
511 Oberle St.
Nokomis, IL 62075
On Thu, Sep 2, 2010 at 1:43 PM, Bob Hagler <[email protected]> wrote:
> I have a Smart Board, an SB580 that has ceased to work. One day it worked,
> the next it did not. It hooks up to the pc with a USB serial cable, and the
> light on the board is red, indicating no communication. I installed the
> software on a different pc to try to eliminate the possibility of something
> wrong on the computer, and as soon as I hook up the board the add hardware
> wizard come up looking for a driver for the USB serial cable. I would have
> thought the driver would have been installed when the Smart Board software
> was installed, but evidently not. Have any of you ran into this, and if so
> what did it take to fix it? I have contacted their tech support but have not
> heard back from them as of yet. Their web site has not been much help,
> either.
> It looks to me that either the USB serial cable or the serial card inside
> the smart board has malfunctioned. Or perhaps the lack of a driver is the
> problem. If any of you have any thoughts here I would greatly appreciate
> them. Thanks in advance....
> Bob Hagler
> Pawnee CUSD 11
> IT/Tech Support
> 217-625-2471 EXT 210
> [email protected]
>
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