About a week ago, I was being proactive, and called NetApp support to verify my support contract expiration date. We purchased a 24x7x4hr onsite 24month support contract in Nov 2007, so we should still have 4hr support for another 8 months or so. They have no record of my serial number, company name, or previous support calls. I have exchanged many emails and phone calls with them, including proof of my serial number and copies of the invoice from 2007. The communication has been almost entirely one-way. I cannot get even so much as a return phone call or email from them in the last 6 days.
If you have any support contracts on any StoreVault products (or so you think), I advise you to call support to verify that you still have support. If there are many other people in the same situation as me, there are many things I would like to do together: . Any reasonable measures to get them to honor the existing storevault support contracts . Possible class action lawsuit against NetApp. (That would surely get their attention and possibly assist in the above goal.) . Create a site dedicated to instruction of how to set up alternate systems (such as solaris ZFS, volume shadow copy, etc) to provide the same functionality we are currently getting from netapp. o Network storage with snapshots or volume shadow copy o Dual parity o Expand your filer on the fly o Snapshot to some other hardware across a network o Gracefully integrate NFS with CIFS, supporting NIS, LDAP, Active Directory, Kerberos . Spread the word I suppose I'll be happy if there are a bunch of users here with no problem, and I'm the only one. But I'm doubtful that's the case.
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