-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Edward Harvey wrote: > About a week ago, I was being proactive, and called NetApp support to > verify my support contract expiration date. We purchased a _24x7x4hr > onsite 24month_ support contract in Nov 2007, so we should still have > 4hr support for another 8 months or so. They have no record of my > serial number, company name, or previous support calls. I have > exchanged many emails and phone calls with them, including proof of my > serial number and copies of the invoice from 2007. The communication > has been almost entirely one-way. I cannot get even so much as a return > phone call or email from them in the last 6 days.
Thats really poor customer service. Sorry to hear that. If 888-4-NETAPP blew you off, how about 877-2-STRVLT? - -- Nick Silkey -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.8 (Darwin) iEYEARECAAYFAkm5zQMACgkQrDQjhjXrMeL3zwCdFZ6jglwaX2R2TJcodxeYBQBU 45kAniGleix+Jp6EdX+I4e/kZpq3QNj8 =ilXI -----END PGP SIGNATURE----- _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
